If a picture is worth a thousand words, then what’s the value of live streaming video?

The Rescue Lens app for iOS, now with audio, allows support agents to use the camera on your iOS device to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.

To use this application you must be receiving support from an agent who is using Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet.

How to use:
1) Install the application
2) Launch the application
3) Enter the six digit pin code given to you by the support agent
4) Point the camera at the issue

What’s New

Version 1.15

Stability improvements

Ratings and Reviews

3.3 out of 5
8 Ratings

8 Ratings

Joshsta81818 ,

Cool concept

Does not seem to work for iPhone 6 plus

Freebie finder ,

Great app

Spent 10 minutes on the phone with the tech, ending up after downloading the app he had me fixed in 1 minute.
Great way of doing business.

Warsawtech ,

Great addition to a great arsenal of tools

Really an asset to support long distance clients that can not distinguish between a network port and USB port. Saves time and frustration on both ends.


LogMeIn, Inc.
20 MB

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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