The GoToAssist Remote Support mobile app by LogMeIn allows support agents to troubleshoot a problem you are having on your device.

How to Use:
1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.

Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.

What’s New

Version 2.2.3

Minor improvements.

Ratings and Reviews

Hang Thompson ,


I received a call from them saying my I cloud was being hacked and they were trying to fix it , they had me download this app to look at my phone with me and them had me open my bank account , he then came back to the phone and asked me do I want a job part time I said no I’m not interested he said okay and ask can he put me on hold to talk to his supervisor, then proceeded to ask me to open up my camera so they can take a picture of my face and then put me on hold again came back and said bye now , I told them I was confused he said “ I see your account was negative “ you don’t have 200 dollars to keep the hackers away from your I cloud we will try to call back when you get paid to pay for it . I told them no I’m not paying them any money and he said okay bye TOTAL SCAMMERS .

Penncomputers ,

True app review

This is a tool like any other that can be used for good or bad reasons, as the developer says in the first line. Only use with people you know you can trust. Being an IT professional for more than 25 years. I can tell you I have used this tool to help others out of some bad PC issues. There was a time people had to pay triple for PC services than what I can provide remotely today and, in many cases, can get same day service. So please judge the tool and not the operator behind the tool. I like my customers' ease of connecting to me and assisting all my clients' mobile/tablets, PCS, and mac devices, even during off-hours with unattended access. For legal reasons, I can provide full session recordings of my operations if there is a concern with unattended abuse.

mikey9903 ,

Do not use scammers are using app to see your phone

My wife google reset yahoo password and called the first number that came up. They asked her to download this app and put in bank info while they watched. They said that they needed to verify a transaction for about a dollar to make sure it was her. She then got a text from the bank that wanted to know if she approved a transaction for 500 some dollars. They told her to type yes and that was normal. She did not feel right so she typed no and they said then we can not help you and hung up. He debit card was canceled once she said no. So they did not get any money. Just remember always go to the website or app you need help with and look for the number there. Never google for a number when you need help with something digital.

App Privacy

The developer, LogMeIn, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer


You Might Also Like