Resideo - Smart Home 4+

The app is visually appealing and logically organized, but there is a major flaw. When returning to the app, it doesn’t reflect current settings of the thermostat unless the app is terminated and then relaunched.

For example: yesterday I changed the set temperature from 70 to 72 in the morning and when submitted, the app showed a set temperature of 72 and Hold until 3:45 PM. This is all correct. When I went back into the app today, instead of showing a set temperature of 70 and FOLLOWING SCHEDULE is still shows a set temperature of 72 and Hold until 3:45 PM. I can leave the app open and this will not change; there is no obvious way to force the app to refresh what is shown. If I terminate the app and then launch it again, it correctly shows a set temperature of 70 and FOLLOWING SCHEDULE

I like the app but I cannot recommend it because of this behavior. When the app is already running and the user switches back to it, before presenting information to the user, it should always refresh the data since someone else may have changed the thermostat via local controls, someone else may have changed the settings via another instance of the app, or the previous app setting changes may be modified by a schedule, as in my example.

Hi, if you’re still experiencing this issue we would be more than happy to assist in getting this resolved for you. Please feel free to reach out to us on Facebook/Twitter with a private message for support. We look forward to hearing from you soon.- Charlie

They have updated this app recently, maybe the 2nd to the last update basically messed this app up. Like what the others are experiencing, the scheduling function has been a nightmare since. I used to be able to change it and it will follow the schedule properly (or even if I leave the schedule alone). Now, the schedule won’t change until you go to the app and close it, open it again and maybe if you are lucky it will show “following schedule”, otherwise, you have to close and reopen the app several times. It is always showing “no schedule”. Also, before when I click and adjust the temp, it will give me an option to either hold for a period of time, hold temporarily or remove hold, now it does not do that all the time, sometimes I click out of the main page where you adjust the temp and go back and it will show up, most of the time I have to close the app out a few times to be able to get these options to show up. Also, I did not change any of the settings in the app nor the thermostats and the only thing that I change constantly is the temp and schedule which I used to do all the time and the app always follows the schedule. Obviously something got messed up on the updates, I wish they leave the app alone, I understand that it is necessary for security purposes but sometimes if it ain’t broke don’t fix it. Do not need the bells and whistles, just app the works because it used to. Please fix the bugs soon, its a great app when it actually works.

Hi Dalex2012! We appreciate you taking the time to rate our Honeywell Homes app. There may be some troubleshooting we can do to get that sorted out. At your convenience, please give us a call we are available over the phone, please call us at 1-855-733-5465, our hours in Central Standard Time are from 8am-7pm Monday through Friday, and 8am-6pm Saturday and 9am-6pm Sunday. -John

I have two T6 Pro thermostats that have bee functioning flawlessly with the Honeywell Lyric app for last two years. Then last week noticed app no longer gave correct status readings ( showed units running when in fact they were off , and current and set temperature values were reversed). Checked for new updates but none available last week. Decided to delete one of the thermostats from app and add it again. Big mistake. I cannot get through the install process. App gets to point to select network name and then nothing. iPhone setting shows it available but no options from there. I have tried deleting the app, backup data, reset thermostat to factory settings, nothing seems to help get the app to add the device. Saw new version yesterday and downloaded it but same issue. Not supposed to be this difficult to work with an app. It is now Friday December 4, 1:30 pm central standard time and have been on hold on phone with customer support for 1 hour and 55 minutes with no indication when they will get to me or if there is even anyone at the office.
Not the kind of product behavior and customer support I expected.

Hi there, we always hope that customers are satisfied with our products and service so it's disappointing that this wasn't the case for you. We would be grateful for an opportunity to help you sort this out. when you have a moment, contact us at 1-855-733-5465, or through live chat at https://www.resideo.com/us/en/support/. You can also reach us through Twitter or Facebook under Honeywell Home. - Jerry