ReSound Smart 3D 4+

I haven’t had new hearing aids in years and I’ve been so positively overwhelmed with my new aids I’m going to be singing some major sweet notes in this review. I wish I hadn’t waited so long for my new hearing aids but I’m so very glad that I got them now. They work so much better than any other hearing aids I’ve purchased that not only am I happy, but I also don’t have a single negative issue to suggest your company work on improvements. These hearing aids are the most amazing hearing aids I’ve ever used. For the first time in my deaf life I’m not unhappy about being a hearing aid user. Thank you for making hearing aids that are comfortable, easy to use, connected to my cell phone, and what I love the most; controlling the volume in my head and adjustments (nobody else can hear what I’m listening to, tv or phone calls). Thank you for making my disease so much easier to deal with out in the world and for using on the phone. 👍

Hey Cathall9, thank you for the positive review and these wonderful words. We are so glad we are able to help. Welcome to the world of #SmartHearing!

Update to update:
Developer I DID contact you on July 9 (this is July 17) but have not received a response.
So many people are complaining about this on Reddit etc. — seems this app worked fine until IOS 15.4, some report.
UPDATE: I deleted this app but still saw Apple Watch battery drain of 20% over every three hours. I turned off pretty much all notifications , raise to wake, etc. unpaired the watch from my phone, unpaired the aids from my phone etc. What seems to have worked is a HARD RESET of my watch. Once you unpair the watch from your phone it backs everything up and you can easily restore after the hard reset (which erases the watch and sets to factory defaults). The aids have been on almost three hours now and watch is at 92%. Yesterday after three hours was at 82%. I can only think the Resound 3d app left something running on the Apple Watch, (even though I deleted it) which has gone away with the hard reset. It’s too bad because the app was great and I’d really like to use it but like to use my Apple Watch more. Original post: I never had to charge my Apple Watch during the day but this app seems to have deleterious effects on battery drain on both the Apple Watch and the iPhone. Google it, many complaints. It’s a very nice app but needs to tame Bluetooth so it isn’t a battery vampire. Already unpaired and repaired the Watch, really considering deleting the app.

Hey Cnyappaddict, thank you for this update. We responded to all emails on 9th July at that time, and have no outstanding inbox messages. Could you please resend, paying special attention to the address? iOS 15.4 was widely reported to carry issues with Bluetooth devices, all of which were resolved with iOS 15.5.

Once the HA are connected it seems fine but after charging the HA overnight the connection on one or both HA is lost. Then the hokey pokey begins. I usually just give up. Also, the charging case appears to be needed in any attempt to reconnect the HA to the app. That means one is to always have the charging case available at all times? Not taking it with me while out all day. Very disappointed and frustrating Update 02/05 hit or miss on phone connection. Most of the time one or the other will show up as disconnected. On the plus side had HA’s changed to control volune, right up, left down. Another minus, cannot answer a phone call bia the HA’s as I could with my Phonak HA’s. So if my iPhone is in another room I need to go find it to answer a call. If Phonak can. Answer via the aids, why not Resound? App is less than average. 3/27: the app rarely stays connected to the aids. Most every morning need to do the Resound hokey pokey, in case, out of case, settings, pair, in case, out of case, yada yada … ridiculous. Would like these hearing aids and the Phonak app which worked all the time.

The developer response for the connection issue doesn’t provide any answer to the connection dropping issues. How to connect is explained in the app or other. I rarely use the app because of issues. As long as they stay connected to the iPhone is all the matters.

Hey Faraday3, thank you for this update. Apple have rectified the connectivity issues in iOS 15.4 and have released a solution in 15.4.1, Please download this update when you are able to, in order to regain reliable connection with your ReSound devices. For more details on the update, please refer to Apple’s documentation here: https://support.apple.com/en-us/HT212788

If you encounter any further issues, please don’t hesitate to email us at resoundappsupport@gnresound.com