ReST Bed 4+

Improving but could be better

We’ve had our bed for 7 months and over that time the app has been revised several times. It’s user-friendly and easy to use. I like the graphic features and slider bars. Where there’s still a problem for me is reliable connection to my bed pump over our home WiFi. I don’t know if the problem is the app, the pump or my network. I usually have to close and relaunch the app several times before connecting. Finally, I would REALLY like to have a FILL button on the AUTOMATIC setting page/mode. Right now When I get up in the morning I have to switch to MANUAL and fill the bed. Then when I go to bed I have to switch back to AUTOMATIC.

개발자 답변 ,

Thanks for your feedback! We'd love to help you resolve any WiFi Network challenges, feel free to contact our customer support at 888.588.1349 anytime. Thanks also for your comment about a "fill" button in Automatic mode, noted and our development team is aware of the request.

Great bed - App could be better

We have had this bed now for over a year and absolutely love the bed! My wife and I have different firmness levels and this bed allows us both to be perfectly comfortable. The only problem is, now we’re pretty much ruined whenever we travel anywhere and have to sleep on something else. The app could be better though. We don’t have any connectivity issues like some have mentioned. We have an Orbi mesh and it’s always connected perfectly. My issue is, I don’t believe there has been any kind of meaningful update to the app in 6+ months. I know the CEO had promised biorhythm functionality in an interview, which I’m waiting on patiently that they have not delivered on yet. I would love to be able to set a schedule where the bed automatically gets firmer in the morning, among other settings. The sleep tracking is also very inconsistent; it’s constantly way off. If the bed/app was able to get “smarter” and possibly link with Apple Health, this would be an absolute home run. As it is now, I wouldn’t trade this bed for anything, but it could be better.

SCAM!!!! Please listen to other reviews!

DO NOT BUY!! As other reviewers stated, I wish I could give 0 stars. The technology is simply not as advertised. I was strung along and gaslit for months. Finally ended up returning (they only take back the pumps and pressure map insert, you have to dispose of the entire mattress yourself), was told the refund would take up to a month. It has been 3 months and they are not responsive via email. The only response I received, after reaching out several times for over 2 months stated “We are aware of your refund. The department in charge have your name listed and will process your refund when you are next in line. Be rest assured you will definitely get your money back accordingly.” The phone number does not go to a live person, it is just a recording that gives you their email address. Hands down the worst customer service I have ever experienced. Forced to file in small claims court now just to get a simple refund which was desperately needed before the Holidays (especially after having to buy a different mattress)… Absolutely disgusting that ReST refuses to honor their own policies and timelines. Please don’t make the same mistake I did. Stay far away!