Restaurant Connection 17+

I’m pretty tech savvy but this app is ridiculous. Not user friendly at all. I was trying to pick up food at the Santa Barbara Public Market on my way to Los Angeles and it kept asking for my address even though I was picking up. I had to put in a fake address and then just trying to get to Empty Bowl was like trying to find a diamond in a bag of dirt. Rather than let me type in the name of the restaurant I had to school through all the individuals inside the Market and find this one in a challenging menu layout. Giant fail. If I didn’t love those noodles so much I would have skipped the stop entirely. Ordering pick up food should not be this difficult.

This service is horrible. I placed the order at 5:19 with an estimated delivery time of 6:34.

I called the restaurant at 6:18, because of the other awful reviews for this service, just in case. Sure enough, the restaurant hadn’t seen anything.

I called Restaurant Connection to figure out what was going on. They had not even sent out the order to the restaurant.

THEN I spoke with Shawna, who was extremely rude after I asked to have the delivery charge taken off. She hung up on me without confirming the charges had been removed.

They provide terrible service. I am still sitting here without my food which is allegedly “out for delivery”. I don’t expect they’ll be around in a year.

I started using Restaurant Connection before the quarantine and during. I often order lunch and have never been disappointed!! Always on time and very friendly drivers. I will continue to use them. The app is also very convenient as I do not always have access to a computer. Thank you!!!