Resy 4+

Resy looks cool but in reality there’s nothing much behind the curtain. Open Table is so much more user oriented. Resy, it seems, is more restaurant oriented. For example, Resy asks you for reviews but doesn’t allow customers to actually read the reviews, so what’s the point? Only the restaurant can read them. As a customer, we only get to see the aggregate rating which we all know can be manipulated. Plus, I like to be able to read reviews and decide for myself. Another pet peeve is that you can’t read a menu. Instead you have to go to the restaurant’s website, read it there, then go back to the app to make the reservation. Time consuming and annoying. Open Table’s app is far superior in many ways but unfortunately Resy is cheaper for the restaurants (so I’ve been told by restaurants when asked why they choose to use it). Yelp too, leaves a lot to be desired, and you expect that from Yelp, but even it works better than Resy. Would love to have this app actually put some functionality into it, otherwise it really is kind of lame.

1. Search bar is unintuitive. When I try to search for a restaurant, it shows me the ones with reservations open for some time range (the time slot is either Now or another time preselected for me, not sure how that happens), instead of showing me the actual matching restaurant first. This is pretty annoying bc a lot of the time I want to first search for a specific restaurant, and *then* filter through times to see available reservations (or even just view reviews without reserving). AND to add to that, even if I did want to search for restaurants using a given time slot, there’s no way to filter the time range in the search bar anyways…..

2. Priority Notify feature is great in theory but when I click on the actual notification, oftentimes the app just brings me to the home page. Then I have to search for the restaurant (painful process for reason #1) or click on my Hit List to find the restaurant and then filter for the time of the notification’s reservation — also painful. By the time I find the restaurant and the time slot the reservation is already taken. I figure the app just takes me to the home page if the reservation is gone by the time I click on the notification, but if so the app should just tell me that explicitly so I don’t have to hunt to double check, since it’s not clear to me whether the app just glitched or if the reservation is still open.

TLDR: there’s no email verification process. If you mistype your email then someone else gets access to your data… I’ve never used this app. But another user signed up and accidentally used my email address. I found out because I started getting calendar notifications for reservations that we’re getting to my gmail account. I wanted to try to fix this. I was able to reset the password on the account. I went to the profile page to cancel the account but was unable to. Apparently you have to delete your account from the app itself which I didn’t have. I emailed support and they told me I needed the phone number in the account in order to delete it. Luckily I have the original user’s name and phone number since I was able to reset their password. If I was malicious I could create or delete reservations for this user and the cancellation fees would apply to their credit cards. I know this is a bit of an edge case but I’m not a hacker and I shouldn’t have been able to get this user’s personal information just because they mistyped an email address. There should have been a verification process for the email. That failure gave me access to this users information.