REVEAL ELD Logbook 4+

ELD will not reset or update

For the past 8-9 months I keep getting warnings and violations for driving over my time and not taking my required break. My log shows the break. However, it doesn’t reset. I have an IOS device and according to customer service,”there are issues with IOS that they are trying to work out.” I have deleted and reinstalled the app, they have checked that it is the current updated version, and I have spoken with customer service, emailed them the screen shots when the violations occur, waited for them to stop “working on the problem “ and get it fixed. It has been suggested that I run a paper log also. Now, I just received an email that tells me to update my program, I click the link, the program takes me to the App Store and I am prompted to open my program. Then I am prompted to update and do it all over again. Not good for business, not good for drivers- AND paper logs are not allowed anymore. Why would anyone jump through the hoops with this program AND run a paper log? It seems as though I have waisted more time with this than is necessary.

Developer Response ,

Thanks for taking time to give us feedback. We've assembled useful information for the most common issues seen by drivers at https://tinyurl.com/2p97jxts. If that doesn't help, contact our support team on 844-617-1100 or reveal.support@verizonconnect.com. Paul, Product Team

Logbook, back office, updates etc

Ever since I started with Verizon connect (ELD), I have encountered issues over issues, it has been nonstop. Issues with getting updates from ELD device installed in the truck, driver had different driving miles than the miles on the back office. I had to have deinstalled and installed new tracking device, but the issues never been addressed or fixed. Receiving emails from customers service personnel about working on fixing the issues but never get the issues fixed. Every customer service personnel I talked with tell me something and issues can’t be fixed. I don’t even know what to do anymore, it’s just whatever at this point. This is not good for business at all.

Bad system

This is the worst ELD system out there. It disconnects from the truck all the time. It doesn’t update in a timely fashion. It’s not even close to Driver friendly and the class Cds are backwards. It takes time to learn to understand and then it just leaves you scratching your head wondering, who the hell thought of this. Yep

Ok I need to update my Review. The Development team from reveal reached out to me in hopes that we could work together to fix this system. Because I use an IPhone it does work differently in a technical way. We bumped into a few walls, I cussed a lot, but reveals diligence came through. Now I have a system that I can’t ask anymore out of. I can update it as needed by a driver, it very rarely disconnects from the truck and when it does it’s because I’ve been in a no service area for a long time. It’s lightning fast and very responsive. The last month has totally changed my mine about this system. Thank you Reveal.

Developer Response ,

Thanks for the feedback Jumper Simmns. We'd like to get a better understanding on your struggles. Can you please contact logbook@verizonconnect.com to schedule a call with a member of the Product team?
Sean, ELD Product Team