Revel: All-electric rides 17+

I was in Miami for workcation, after I checked out of the hotel, my flight was at 10:05pm, so I had a whole day to kill without transportation, luckily I stumbled upon the Revel Scooter a few days before and downloaded the app, I didn’t know the existence of this service, since I live in Los Angeles, so I signed up, you need to upload your drivers license, selfie shot and answer numerous safety and liability questions, you gotta answer correctly on all answers, you keep taking the test until you answer them all correctly, once you pass, you will be forced to watch a how to ride video, I used to ride a 600cc motorcycle, so I don’t need instructions, once you enter your credit card number, your account will be active.

The night before my departure day, I tried to use the app, but it said “System is closed in your area” I didn’t know the service shuts down at 8pm, but if you have a day pass, you get to ride beyond 8pm until your 12hrs are up, there are 2 helmets, hair nets and sanitizing wipes in there, you gotta choose the right scooter, first one I rented only had 37% battery and 2 mile radius, however the second one I rented for the Day Pass had 98% battery and a 20 mile radius, so I got to spend my last day riding around Miami and got to see and experience some of the attractions in the city. Couldn’t have done it without Revel, truly it’s the best shared transportation of today.

Rode a Revel moped after dinner with some friends, parked, and everything was great… Till the next morning when I couldn’t find my wallet and remembered I left it in the Revel helmet trunk.

Text Revel support and less than 10m later they text back, told me how many people rode the moped after me, locked the moped and gave me its location for me to go check it when I had time, and already started to reach out to the people who rode after me.

The way their team anticipated what to do next was BEYOND! My wallet was there, and I happily rode the moped back home!

The app needs improvement. It does not always let you park where you been parking for 6 weeks. Connection errors. They say you have to have you WiFi turned off on your phone but that does not make any difference.
Now the scooters....they are heavily abused. They are put into service with low tire pressures, bent forks, missing mirrors, missing passenger foot pegs, broken or missing phone holders. You can count on the plastics being all rashed up. You can count on brake levers being bent. You can count on the mirrors being adjusted so there is no possible way you can adjust the mirrors to see behind you if you have any mirrors. Control pods spin around on the bars. Often lacking hair nets in the trunk to prevent head lice. I have literally seen the trucks servicing the bikes at night. All they do is swap the batteries out and move on. No tire checks. No function checks. The steering head bearings are crap even on the ones with lower mileage. They really should have tapered roller bearings instead of ball bearings in the steering neck.
In general you are renting a scooter that has been beat all to hell and no maintenance done. If it’s rideable it’s in service. Even if you have to point the bars left or right to go straight.
The good news is it is cheaper than Uber...