The Revinate mobile app gives you one-tap access to your online reviews, surveys, and reputation reporting. Now you can stay connected by monitoring, reporting and taking action on reviews and on any changes to your hotel's guest feedback anytime, anywhere.
For current Revinate customers only.
Key features include:
MANAGING REVIEWS & SURVEYS
• View your full review & survey stream
• Receive in-app notifications for new reviews & surveys that arrive
• Respond directly to online reviews & surveys
• Access filtered views of your review & survey stream
• Take action on reviews
- Manage and assign tickets
- Reply to reviews & surveys
- Save a review or survey
- Post to Facebook or Twitter
- Forward a review as a text message or email
- Translate reviews
• Review overview report
• Engagement summary including social media site activity and review response coverage
• Positive, neutral and negative review reporting
• Sentiment mention summary and trend reporting
What's the word on the Revinate mobile app?
“Logging in to the Web-based site to take action can sometimes be cumbersome given the fact that my job often keeps me away from my desk. I like that I can, by using the Revinate mobile app, receive alerts, research and respond to travelers concerns on the app, from anywhere.” - Scott Youngblood, GM at The Hilton Minneapolis St. Paul Airport, Mall of America
“Revinate’s mobile app is an invaluable tool for all of our managers. Being able to save and respond to reviews on the go is vital to staying on top of our guest’s observations and sentiments.” - Guy Wheelwright, GM, Bambara
Support for listing all, open, and created tickets
Fully manage and modify ticket details
Various bug fixes & improved visual indicators for survey
Ratings and Reviews
App needs updating
The function is good, but the app seriously needs updating. It isn’t intuitive. Companies with several properties have a longated time switching the properties. It would also be nice to show how many total reviews (separated by stars) does each site have. It currently only focuses on TripAdvisor. Most of our properties have reviews coming from various other channels
It’s very out of date
On the main screen where it lists all of the reviews, there should be something that allows you to see the reviewer’s name so you can immediately find the review that you need to update. The only way I can tell the reviews apart from each other is the vague tag of how much time has elapsed since the review was submitted. That’s not a big help when 6 or more reviews are submitted in the span of an hour.
Another major flaw is that the user can’t update a ticket on the app once you have followed up with the reviewer so you are forced to searching for the original email alert in your outlook box. I don’t like keeping old emails and now I’m forced to because this is the only way I can process an open ticket so my boss can mark it as “resolved”
Once you have figured out the inconvenient way to update a ticket through email, you can add comments in the notes. The “notes” section where you update an open ticket is painfully small. Please enlarge it so the user can take advantage of the full screen on their phone. The space is not much bigger than the head of a thumbtack.
Also the “alert” on the app for new reviews doesn’t work so you have to depend on your outlook alerts for any new reviews.
Let’s face it, no manager likes a negative review and since most of us in this business have to answer reviews 24/7 whether we are at work or it’s our day off, the app that we use should make the process seamless, efficient, and less agonizing.
This is an easy to use construction app and it also allows you to send reports directly from your phone.
With Family Sharing set up, up to six family members can use this app.