Revolut - A sua conta global +4

I used to love everything about Revolut. Until recently they held my weekly payment for unemployment to verify its origin. I thought that was weird since it’s issued by the government but I verified it and the rep said I shouldn’t have an issue. One week followed without a hitch but now, they are holding another. This time, it’s been over a week with no explanation on why they are holding it. Every customer service rep uses the same excuse that “a higher team is investigating this, contact us tomorrow”. Investigating WHAT? I’ve already verified it, it’s an unemployment check I NEED TO LIVE ON during these Covid times and you are holding my money with no reason given. And giving me the same excuse over and over that it’s being looked into and the relevant team will contact you. Looking into WHAT?! It’s an unemployment check! If you have important deposits coming in, DON’T USE REVOLUT. They will hold your money with no explanation and no timing given on resolution.

I signed up for revolut more than half a year ago. I was trying to play with it and was trying to transfer $20 but it was telling me that a $20 was exceeding my limit. I reached out to customer service and of course they never bothered to respond. I think only about a month ago they were like ‘oopsies there was an error now you can use your account’. I attempted it recently and it kept failing my transfer saying that the address didn’t match my bank address. I went to my profile and changed my address and also tried to find if there was a way to update my address for the connected account specifically. That app is definitely not intuitive at all to navigate. After a while I gave up and just used apple pay. I reached out to their customer service through the chat again today. I was waiting in line for 3 hrs, and then even though I requested help for that particular error message, I was told to clarify, which meant I had to go back to my transfer history, which I did, and then lost my connection with that agent. Tried to reconnect several times, and their chat just does not even work anymore . It’s a blank page. I’m just tired at this point. Too many errors for something that should be very simple and seamless. Creating a literal bank account took less effort than whatever this is.

I am in Italy where this product would be a great help and convenience if it were possible to load money into the virtual card. I opened the account on May 2nd and transferred $20 to test how it works and found contactless payments to be superior to our primitive US cards which must be inserted into the payment terminals. Excellent! If there is no physical card, there is no possibility of skimming or reading the card details.
Unfortunately, it is now May 16th and I am no longer able to transfer funds into the card and the error message is that I have exceeded the limit of my card account. My debit card has a daily limit of $1500 and I have been able to transfer less than $100 since May 2nd. Customer Service is basically non-existent except for a childish chat bot which suggests I use a different (unavailable) method to top up the card.
I am offered the opportunity to upgrade to the premium version of the service but have no assurance it would would work any differently.
Revolut may be useful if only inside the United States but in Italy, it is simply frustrating and annoying. Even if I were back home, I would still have only the one method of topping up the card from my debit card account. I don’t actually see the point of a service that is so restrictive it can only be used upt to a limit of $100 and fails forever after. One Star is too many!