Revolut 4+

I’m currently traveling the EU and needed a simple and fast way to make purchases abroad and after trying other apps such as Transferwise and Xoom, I found Revolut way better with more features and customer service. Originally I opened the European version which did not work for US citizens but with money already deposited I thought it was a scam yet customer support was very helpful, pointed the direction I needed to take and refunded my deposit with ease. I now have the US version which lacks a little compared to the Euro version such as crypto currencies but it is still well worth it and hope to see that upgrade in the future. Regardless great app!! Keep up the good work Revolut!

Premium? No, thanks. Before anyone signs for premium... think twice and read on. I was a big fan and promoter of Revolut since the very begining, signing up many friends. After moving to another conutry i chose the premium service and black account, which worked fine till i went on a trip... leaving for 800 km long trip i took with me my revo black card to be used as primary one. I charged it as needed. Worked fine on day 1 and 2, on day 3 my balance went low and i recharged from another card... and it happened. Account got charged and locked and i was instructed to chat. Getting support took almost AN HOUR. And they could do nothing, just offered a number of excuses. Account with all money was blocked and i was left in the middle of Italy, some 400 km from home. Support was incompetent, not wishing to resolve the thing immediately, but instructing to check it in a couple of days. Now, 2 days after i am still without my funds that i placed to revolut account... waiting. If i hadn’t got a backup card ... i would stay in foreign country without any money due to “sophiaticated security system” and priority black account support. My money is practically stolen and no one cared. Shame... so unless you want to experience an immediate fund shortage... i advise to check n26, monese or any other providers, that care for customers even without charging them almost 15 euros a month for a service, that is later not preforming!

I am in Italy where this product would be a great help and convenience if it were possible to load money into the virtual card. I opened the account on May 2nd and transferred $20 to test how it works and found contactless payments to be superior to our primitive US cards which must be inserted into the payment terminals. Excellent! If there is no physical card, there is no possibility of skimming or reading the card details.
Unfortunately, it is now May 16th and I am no longer able to transfer funds into the card and the error message is that I have exceeded the limit of my card account. My debit card has a daily limit of $1500 and I have been able to transfer less than $100 since May 2nd. Customer Service is basically non-existent except for a childish chat bot which suggests I use a different (unavailable) method to top up the card.
I am offered the opportunity to upgrade to the premium version of the service but have no assurance it would would work any differently.
Revolut may be useful if only inside the United States but in Italy, it is simply frustrating and annoying. Even if I were back home, I would still have only the one method of topping up the card from my debit card account. I don’t actually see the point of a service that is so restrictive it can only be used upt to a limit of $100 and fails forever after. One Star is too many!