Navigator by RevTwo is the premier way to diagnose devices, collect diagnostic data, and share knowledge with your service team and customers. Powered by the RevTwo AI, accessing this knowledge becomes as simple as scanning a QR code on your device and receiving a diagnosis.
If a QR code is not available, you can simply enter visual observations and receive a solution or guidance towards a solution.
Product experts can easily train the AI on the go by adding knowledge as they work. They can even include videos or pictures of procedures to aid their colleagues.
* QR scanner to quickly collect data from your device
* View device diagnostic data
* View the diagnostic history of a device
* Full history of your diagnosis activity and ability to access it at any time
* Contribute knowledge and train the AI on your product
* Integration with common CRM and ticketing systems
* Make your most junior service technician as knowledgeable as your senior technicians;
* Empower your customers to fix some problems without having to contact support;
* Can automatically create trouble tickets for call center agents, complete with diagnostic history;
* Resolve more service problems without having to send a technician on-site;
* Dramatically improve MTTR, FTF, Customer uptime;
* Reduce “No Problem Found” service calls
We've been working hard to deliver the optimal diagnosis experience for devices. This update includes several new features and enhancements. Thanks for using Navigator!
With Family Sharing set up, up to six family members can use this app.