Screenshots

Description

Navigator by RevTwo is the premier way to diagnose devices, collect diagnostic data, and share knowledge with your service team and customers. Powered by the RevTwo AI, accessing this knowledge becomes as simple as scanning a QR code on your device and receiving a diagnosis.

If a QR code is not available, you can simply enter visual observations and receive a solution or guidance towards a solution.

Product experts can easily train the AI on the go by adding knowledge as they work. They can even include videos or pictures of procedures to aid their colleagues.

Features include:
* Easy access to your products' resources
* Create tasks to maintain, set up, or diagnose your products
* QR scanner to quickly collect data from your device
* View device diagnostic data
* View the diagnostic history of a device
* Track parts used during a task
* Full history of your diagnosis activity and ability to access it at any time
* Contribute knowledge and train the AI on your product
* Integration with common CRM and ticketing systems
* Make your most junior service technician as knowledgeable as your senior technicians;
* Empower your customers to fix some problems without having to contact support;
* Can automatically create trouble tickets for call center agents, complete with diagnostic history;
* Resolve more service problems without having to send a technician on-site;
* Dramatically improve MTTR, FTF, Customer uptime;
* Reduce “No Problem Found” service calls

What’s New

Version 3.0.0

Welcome to Navigator 3.0! We are happy to introduce many new features including internationalization. Thank you for using Navigator.

App Privacy

The developer, RevTwo, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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