At Alto, your ride is our obsession. With new cars, professional employee drivers, and an elegant app that puts you in control, Alto is creating a new standard for on-demand rides.
Control your ride’s music, lighting, or set your driver to “do not disturb mode,” all from the touch of your app. With Alto, you drive everything, except the car!
At Alto, safety is our top priority. Every Alto driver is an employee of our company, undergoes a rigorous background check, and is thoroughly trained. We monitor our drivers in real-time to ensure you have an exceptional experience on every ride.
Download the app and join Alto to start riding! Once you request a ride, your driver will be there in ~10 minutes, every time. We run on your schedule with the promise of predictable timing. And once we show up, we’ll wait the first 5 minutes for free.
Visit www.ridealto.com to learn more!
We’ve added membership billing history to the app, so you can view your membership transactions all in one place.
Ratings and Reviews
The Premier Ridesharing Company: Nothing beats Alto
I've been a member now for the past 6+ months or so. I've only taken a handful of rides as our society begins to reopen, but every Alto ride I've had, I've loved and thoroughly enjoyed. Every driver has been safe, kind and respectful...reminding me of the features of my ride as well as being wonderful to talk with. I originally was interested in Alto specifically because of your workplace structure and the way you employ your drivers and give them proper benefits. It is obvious and apparent that the way Alto takes care of and treats their employees with respect has a trickle down effect to the way they perform and treat us as customers. In my conversations with drivers, they have raved about the way they're valued as people with Alto, as compared to their previous time with Uber/Lyft. My girlfriend has also gone on a couple of rides with me and has thoroughly enjoyed the experiences just as much as I have. Full disclosure, I had been a Lyft Pink member as well for the past 2 years, but I will be discontinuing that and committing all of my future rides to Alto; it will be my sole membership moving forward.
In LA Uber and Lyft have gotten so bad… long wait times, stressed out drivers … I was about to decide to start driving again (for the past year I’ve only been using ride share) but then this Instagram ad showed up and I tried it … clean cars, nice drivers … and for me personally I used to really get so sick of the gross chemical air fresheners the Uber/Lyft drivers use … all Alto cars are freshened naturally they smell great without the chemical residue stinking up your clothes … also you know how some Uber black cars show up and smell like cigarettes ? Not here … so perfect thank you !
A no for me
I became a member to try something new-I’m always traveling and don’t drive so I try all the apps. This app in particular has a lot of problems for me. It’s not just about the car, and “vibe”which is great. I love the option of putting on “do not disturb.” But this app has many issues. First of all there’s no way to contact your driver. So if you need to cross the street, or reach them for any reason you’re not able to. That just doesn’t make any sense. Secondly, after five minutes of wait time, they charge you. This must be how the app makes money. Because you can’t contact your driver, the time that you spend trying to look for them and figure out where they are you’re being charged. There also is an 18% service charge. I’m all for tipping my drivers, but 18% shouldn’t be included automatically. They should also let you know that there is a service charge before you book the ride.
I’ll stick to Uber. They’ve figured it out.
Developer Response ,
Hello! We are terribly sorry to hear about your recent experience with us but we are happy to hop in and help you out so the next ride is smoother. We do indeed have a way to contact your driver once they have been assigned to you. When the trip is live on your screen, simply flip up to your driver's profile and you will see the "Contact Driver" button. This should hopefully alleviate some of the other concerns but feel free to call us at 888-307-0174 if you ever run into any issues in the future, and our support team can assist!
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- Alto Experience, Inc.
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- iPod touch
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