Screenshots

Description

Real-Time App provides real-time information on all bus and rail services. Times are derived from GPS devices located on CATS and LYNX vehicles. You can also send Complaints, Complements and Service Request that go directly to CATS Customer Service. The app also provides direct access to CATS Police / Emergency See Say app. View the in-app “Guided Tour” on how to use the app under the “Help” section

Key Features include:

Real-Time information for route stops closest to your location

Real-Time of the next 3 times a bus / train will arrive at your stop

Saving of favorite or highly used stops / stations

Set alerts to let you know when a bus / train is nearing your stop

Conduct trip planning through Google trip planner within the app

Rider Alerts quick look and access to full riders alert information

Color coded to easily designate In-Bound from Out-Bound trips of
the same route

Shows all stops on a route and display the next 6 times the route
will arrive at a stop ( 3 real-time and then the next 3 scheduled
times)

Spanish language option

Register your email account so CATS can communicate directly
on issues and promotions

What’s New

Version 3.0

Real-Time information for route stops closest to your location

Real-Time of the next 3 times a bus / train will arrive at your stop

Set alerts to let you know when a bus / train is nearing your stop

Rider Alerts quick look and access to full riders alert information

Color coded to easily designate In-Bound from Out-Bound trips of the same route

Shows all stops on a route and display the next 6 times the route will arrive at a stop ( 3 real-
time and then the next 3 scheduled times)

Register your email account so CATS can communicate directly on issues and promotions

Ratings and Reviews

1.2 out of 5
77 Ratings

77 Ratings

IKill-Animation ,

Misleading

The Ride CATS app provides a GPS system that allows you to see where you are standing relative to the closest bus stop. It would also have you believe that it tracks the buses via GPS, so that you know exactly where the next bus is. However, that is not the case.

It gives you an estimate based on where the bus SHOULD be, and it leaves GPS pins at the stops where the buses are meant to be at the time, based on the schedule of the day. However, should a bus be running late (which is often) the information automatically becomes useless.

My first use of this app had me waiting an extra fifteen minutes for my bus to reach me, after the app stated that the bus had already passed my stop.

The CATS drivers are fantastic, or at least most of the ones I've encountered. I know many by name, as I use the bus anywhere from 2 to 6 times a day. But the HQ's customer service is nonexistent, and when it does exist, is downright disorderly. CATS needs to up their game.

redhuefutfv ,

Couldn’t give zero stars

I would have rated it lower if I could have, because it’s worse than just “doesn’t work”; instead it gives you the impression that it DOES work, so it’s incredibly misleading.

Its website claims that it tracks buses in real time via GPS - that’s simply a lie. Additionally, I’ve had the times change on me multiple times over the course of a minute or two, so it much not be “scheduled time” either.

The zoom function simply does not work.

And If you select a specific route, the app tries to go to a website and then crashes. Every time.

The feedback function doesn’t even work. It requires you to enter a route number to provide any feedback but gives you no option to select a route.

Facebook and phone feedback have both been pointless.

Do not waste your tome with this app.

Pattibbbb ,

Fix it!

This hasn't worked correctly since Feb 2014. And complaining to CATS via email or their website doesn't do a thing. Horrible customer service, CATS!
Update: received a message they were looking into it, but 6 weeks later still broken. Wish I could give zero stars for app and service!
Updated: new app has potential but still useless as is. The GPS arrival is never correct if bus is late.
Still horrible! You can’t even find a bus stop schedule if you don’t know the exact name of the stop

Information

Seller
City of Charlotte
Size
44.5 MB
Category
Navigation
Compatibility

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
Rated 4+
Copyright
© 2016 City of Charlotte
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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