Ride2 Transit is the app for King County Metro’s new, on-demand service that connects people to or from transit. The Ride2 service is currently available in two King County locations: West Seattle and the Eastgate area of Bellevue. During peak commute hours, riders can connect to bus services or the Water Taxi (in West Seattle) from home, school, work or any other location within the designated Ride2 service areas for each location – provided that trip origin or destination is more than a quarter mile away from the available transit hubs. Hours of operation vary by location. Please consult our website for more details. Ride2 costs the same as a Metro bus ride; standard Metro fares apply. Pay your fare with cash (exact change), a Transit Go mobile ticket, or a regional ORCA card. When transferring from Ride2 to the Water Taxi, riders will need to pay additional fare, by having cash or an e-purse balance on their ORCA card.
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Ratings and Reviews
Doesn’t work properly
The UI is really nice and easy to use, but I scheduled a trip to the water taxi and no one ever showed up. It doesn’t update to tell you when you might be picked up, you can’t contact anyone to ask, it’s weird. And then I closed the app after waiting for 25 minutes and opened it again, but my trip disappeared and was not displayed anywhere in my “journeys” history. So it looked like I never scheduled anything at all. It’s a nice idea, but I don’t think it works.
I think someone was way off when they decided what the MVP was for this product. Although the idea of this app is great, it is not a functional user experience at scale. While the UI is nice and clean, there are two core problems with this app:
1) There are serious issues with their routing logic. The drivers are getting rides sent to them that just don't make sense, like they have a car full of people going to the water taxi, and then it tries to give them a rider who is going to the Junction, which is out of the way at that point. The driver can't do anything about this.
2. There is no way for drivers and riders to communicate. As a rider, you're told by the app that you'll be picked up (at the current time when you book the ride, which is obviously not correct unless the van is sitting right there at your departure spot), and then it doesn't provide any update or driver location. So you as a rider are left sitting in the dark about how long it might be before you're picked up.
This app is essentially trying to replicate Uber, but they must not have realized that routing and ride-sharing is a fairly difficult technical problem to implement, and this app falls flat on its face
So much better than before
All of these reviews are from January, so I thought I’d give my opinion here in April. This app has gone through massive improvements and is much better now. You can see when your ride is actually coming, and they seem to have somewhat improved the route mapping logic.
Push notifications when your ride is delayed, or has arrived, would be helpful when running around in the morning!
However, the driver app is still really bad which can slow things down tremendously. It measures in meters, randomly logs out sometimes, and is unclear to drivers about who is being dropped off first.
With Family Sharing set up, up to six family members can use this app.