RideMovi Smart Sharing Service 4+

Adventure while in Otasi , Rome

Discovered this as we walked out to get a taxi for dinner. It was such a beautiful day, we thiught why not Try.

Easy APP download, easy to scan and in notime we went off on the bikes.

A quick challenge when we arrived at our destination as the only parking was back where we started ( no parking in the area around us).

The option to request an appeal for parking was offered. We submitted an appeal and was granted parking… YEA!! Loved it.. I am 65yrs young and loved the ease of you. I did get charged for the Appeal to park in “NO PARKING”, but a very minimal charge considering the fun adventure!

I used Google maps to navigate the streets. In english! It was a great Adventure!

Amado C. Salinas Ii, Palm Springs, CA

Good, but some inexcusable issues

It’s nice to have app-based bikes in Stockholm again, but it’s unfortunate this is the only option. I’ve had two main issues with the two bikes I’ve used today, and these are my second and third bikes I’ve used with the app.

One issue is the batteries do not last long. Two hours of riding and the bike is dead. The first bike I used today locked itself when I was waiting at an intersection and I couldn’t unlock the bike because the app said there was no battery left. I received no notification from the app about the battery being low. I was nowhere near a parking area, so I left the bike at the corner and ended the rental. The app charged me 200 kr for not parking it correctly, so I appealed it in the app (waiting to hear back).

The app started having issues connecting to the internet when I tried to end the ride with the second bike. I had to try several times to end the ride and take a photo of the parked bike because the app kept telling me it couldn’t connect to the servers. It knew my location and details about the bike and my trip, but allegedly had connectivity issues.

These are big issues, especially when they lead to unfair charges to customers. Do better.

Developer Response ,

Hej Rider, Tack för att du kontaktade RideMovi Support. När du väljer en elcykel på appens karta kan du se data som rör batterinivån och tillryggalagda kilometer. På kartan kan du också se verksamhetsområdet för vår tjänst. Om du har fått ytterligare kostnader kan du överklaga och begära återbetalning direkt från appen genom att klicka på den aktuella resan på sidan Mina resor. För att verifiera andra avgifter ber vi dig att skicka ett e-postmeddelande till support@ridemovi.com. God dag! RideMovi Team 🚲⚡ 🧡

DO NOT USE THIS SERVICE

My wife and I used RideMovi to rent two bikes on two separate cards for a couple hours on a trip to Florence, Italy in October of 2021 and attempted to decline a subscription and thought we were successful in doing so. RideMovi then started to charge me for several months before I realized what was going on. I reached out to RideMovi about it but received no answer. I then contacted the credit card company to report it and they cancelled my card and sent me a new one. One year later RideMovi started charging both my card and my wife’s card again even though we haven’t used their service or even been back to Italy in that time. I’m now relegated to calling my credit card company again, reporting fraud and requesting another new card.

Developer Response ,

Hi Bruce, Thanks for reaching out to RideMovi Support. we already took care of your e-mail. We remind you that the automatic renewal can be deactivated directly in the app at your pass page. For further assistance please email us at support@ridemovi.com. Have a great day! RideMovi Team 🚲⚡ 🧡