rideRTC 4+

I thought something was fishy when the customer service representative said that she was transferring me to her manager and then that representative said the same thing. This process repeated four times until they transferred me back to the original rep who took my call. They couldn’t help me get my money back but they at least were able to reinstate my student discount so I’ll give ‘em a star for that!

UPDATED REVIEW: I'm going to assume the issue regarding having to repeatedly activate longer passes has been fixed as stated in the version notes for the last update (can't verify this since I'm no longer in Vegas), and I'm increasing my rating from 3 stars to 4. I used this app a lot to buy passes and never had any issues. Loved the convenience of showing or scanning the pass on my phone when boarding the bus. I think the app still has some room to grow, but this is more high-tech than a lot of cities' bus systems. ORIGINAL REVIEW: I like being able to buy a pass through the mobile app and just have to show it on my phone to the driver when I board a bus, but there's one part of the design that's just makes absolutely no sense. I bought a 15-day residential pass and found that the pass wouldn't stay in an active state -- I had to activate the pass every time I boarded a bus (even multiple times in one day). I called RTC customer service thinking there must be a problem with the app, but the rep checked with someone who told her that the app is working as designed. That's a really bad (and inexplicable) design. Once you activate your pass, it should stay active for the entire length of the pass.

I’ve used this app for years and it’s pretty easy to use and convenient but I have one MaJOR issue with it. If I buy, for example, a 15 day pass but don’t active it, why does it expire in 15 days anyways??? What is the point in even having the option to activate a bus pass if the expiration is set?? I bought the pass ahead of time thinking “oh I can buy it and when I activate it THEN it’ll expire in 15 days”. No unfortunately it doesn’t work like that and it’s stupid. So I just wasted money on a 15 day pass for it to only be activated for 2 days before it expired. 🙃 Take away the activation feature it’s useless OR don’t expire my inactivated passes!!!!