Riide 4+

I scheduled a ride to go to the pharmacy after having surgery, my driver showed up 10 minutes early, helped me and my walker out of the house and drove me to the pharmacy. The driver was kind and courteous and helped me get out of the cab along with my walker. I will definitely recommend them as well as use them again.

Thank you,

Karen Shiflette

This is only my second time trying to use this app. The first time I used it the cab took about half an hour to get to my location. So when I saw that it had a prebook feature, I decided to prebook my next ride to avoid the long wait and the possibility of arriving late at my destination. So I prebooked a ride a whole day in advance and even selected a pickup time. The time came went and there was no car. It kept saying that it was getting me a car for more than 20 minutes after my pickup time... then it charged me a $5 cancellation fee when I cancelled due to the fact that it had taken too long and there was still no ride in sight. I tried contacting them but that to was impossible. No email and the phone number is a UK number; which I called but was told that the number was not in service.

I honestly am trying to be patient and nonjudgmental with interaction with this application and personal experience utilizing the "services"; however it is of my opinion that there is a HUGE deficit in COMMUNICATION and meeting the expected results. The "must haves", "needs", "severity", and "priorities" have been clearly defined and reported, and based on comparative comments and reviews whom ever is doing the tracking are capturing the details are almost certainly spot on. The major deficits are in the "service level performance and overall delivery of service", because the end user is not efficiently nor effectively achieving successful results. Continued mismanagement, lack of communication, and disregard will surely prove and continue to be a objectives dividing the balance between Cost+Benefits vs Waste+Ineffective Infrastructures.