Ring - Always Home 4+

Motion zones: BIG STEP backwards!!!

First, I want to say that I have been a fan of Ring for 3 years. In fact, I have recommended Ring over other systems to friends and family many times. I have multiple AC powered only flood cams and doorbell cams around my property. I have AC only cams because of the detail and flexibility in the configuration of multiple motion zones on these devices. However, in a recent update, they removed the Active checkbox that allowed for the selection of one of multiple zones defined on a cam. As a result, you must delete your other 2 motion zones when you need one of them active. Then, when you want them back, you must redefine them! Why is this an issue? Let’s say you have cams looking down on a basketball court. When the team is practicing, you do not need to record all activity. Instead, you just want the area/zone around the court protected by your camera system. If someone enters the zone, you want notified. Otherwise, no alerts. As someone who designs interfaces and software as a profession, I can tell you that this was an unforgivable decision. You need to think long before ever removing a powerful feature that has been inherent for years. For this reason, my experience with the app is now a frustrating experience. I have since stopped recommending Ring. I am now looking for another solution.

Please bring back Rapid Ring

The Rapid Ring app has a notice that reads “ Rapid Ring's features are now part of the Ring app. This app is no longer supported.” The only features of Rapid Ring were to be such a small, streamlined, single-purpose app that it could open very quickly and load live feeds with extreme speed so as to be able to view live events immediately. The claim that those features are now a part of this app is an absolute lie. This app takes more than three times as long just to launch and then at least twice as long to load the live feed. It is often useless for monitoring things quickly, as the things that catch our attention are often long gone by the time this app manages to get everything pulled up. We live next to a busy street and sidewalk, so we have the perimeter of our motion zones set to avoid those areas so we aren’t inundated with needless recordings and notifications, however we sometimes hear heated arguments across the street or unidentifiable suspicious sounds that we’d like to see for peace of mind immediately, but this app can’t do that, which lowers the overall effectiveness of all Ring-based security setups… just something to be aware of if you’re considering a Ring camera system and are in a similar situation. Rapid Ring used to be extremely fast, but it stopped working altogether shortly after they stopped supporting it. Please bring it back. Btw, I’m on an iPhone 13 Pro Max, so it’s not an issue of hardware capability.

Developer Response ,

Hi there, thank you for taking the time to share your feedback with us. While the Rapid Ring app is no longer supported, you can still quickly access the Live View on your devices quickly in the Ring app. When you receive a motion alert, you can tap on that alert to activate the Live View of the associated Doorbell or Camera. Alternatively, you can activate the Live View from the device itself using the Live View button. Under Device Settings > Video Settings, you can enable the Tap Camera Preview for Live View option. This allows you to tap the Camera Preview on the dashboard to open up the Live View rather than the Event Timeline first. Once again, we appreciate your feedback and input.

Ring 2 not ready for prime time

I have a Ring 2 that’s almost worthless. I am receiving alerts but they’re several seconds delayed. My settings are set to be as fast and sensitive as possible. Same problem many other of your other customers complain about. I wish you would at least have the option of turning off the 10 minute timer that shuts down live view. Should be the customers decision to drain the battery in live view. That’s why I bought an extra battery. Also, one of the times I tried calling you I was given the option of making an appointment for you to call me back but you never did. And Kaitlyn@Ring, don’t bother to paste your typical reply telling me to email you because you’re so concerned. I’ve read your response back to other customers so many times that I’ve memorized it. Customers should realize if you have to paste that same cookie cutter reply addressing everyone’s concern then Ring and your customers have a really big problem. I’m connected to my 2.4 GHz network and hitting roughly 8Mbps at -53 dBm power. Being an engineer I realize that the business unit and marketing/sales have more say than the technical staff at most companies. The technical people rarely want to release the product before it’s ready but the business side always makes that happen which is why your commercials on TV are so great but your product has a lot to be desired. And you Kaitlyn, I’m not sure which side of the house you’re on but I hope they’re paying you well.

Developer Response ,

Hi 581 Ford,

I do apologize for this poor Ring experience. I understand your frustration and really would like to help with resolving this for you. I would like to connect with you so that I can address your issues further. If you do decide to reach out to me, I am eager and ready to get to the bottom of this for you.

Thanks,

Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com