The app crashes often, and has many bugs that don’t get fixed or even addressed. Lately I’ve been getting 10-20 notifications for one text, texts not going through, or going through multiple times. The call quality is quite poor, even when (especially when) I’m connected to WiFi. You cannot add contacts from the app or they get added to your personal phone contacts (terrifying to think I might accidentally text or dial a therapy client!!), you can only add them through the website. Website is very rudimentary. It’s fine if you don’t want to pay a lot but they’re also not updating this app more than once or twice a year so it’s probably not going to get much better.

I’ve used RingRX for the last few years. I’m happy with service. Customer service is responsive. And once you learn to navigate the system the service has a lot of bells and whistles. I’m a private practice therapist and like that the service is HIPAA compliant and calls are easy to make, it’s turned my personal cellphone into two phones with a very customizable business line. The new updates have made it more user friendly. The only downside is it’s voice over internet so you do need some type of stable data connection or cell signal, just like with any other internet phone service. I’m in a rural area and this has never been an issue for me. 10/10 recommend.

We’ve been using RingRx for around 6 years. Our practice started with GoogleVoice but quickly outgrew that. After doing a lot of research into different options, RingRx seemed like the best fit for our practice and that has proven to be true. As we have grown, they have continued to work with us to customize exactly what we need. And early on, when there was a glitch that meant some calls were dropping, they worked with us intensely to get it sorted out. We are pleased with the product and pleased with the service, and it’s been a solid partner for our practice.

Crashes, glitches, bugs all cause complications and miscommunications with my clients. Often times phone calls vary in quality and cause frustration for those on the other line. Not to mention the apologetic callbacks I have to constantly give.The SMS feature is a nightmare and simultaneously difficult on the desktop and app. If I have found a cheaper option I would have switched by now. Get what you pay for I guess.