RISE
Remote Support
Free · Designed for iPad
About this app
Service in mechanical and plant engineering is a decisive factor for differentiation from the competition. Remote support is an essential process in which great potential remains untapped. RISE helps you to optimize this process from day one and reduce your service costs, increase your sales potential, utilize the generated knowledge and enable detailed analyses of your service assignments.
Lengthy telephone calls, numerous e-mails, messages on various private messengers - with RISE you can map your complete support process on one platform. Structured in cases, secure and traceable for all parties involved, RISE is immediately operational on all end devices, such as PC, Tablet, Smartphone or Smartglasses.
It combines the unstructured communication channels used today on a single platform and enables effective remote support for service staff. RISE thus ensures transparency, documentation and experience transfer within service cases and also serves as a knowledge database. The generated case data are also the basis for future, data-based offers.
With RISE, you start into the digital future of your service.
The most important functions at a glance
Structured work in cases
The joint work of employees and customers is structured in cases
Flexible extension of participants
Employees and customers can easily be added to cases at any time
Transparent cases
The chronological message history allows all participants to fully understand the case
Sharing screen contents
Share your entire screen or individual application windows to deliver external content
Targeted data exchange
Each participant can contribute and collaborate on photos, videos, recordings and documents
Interactive video conferencing
Start interactive video conferencing and use various pointer tools to mark, comment and guide
Live image editing
Create and edit images live within videoconferences
Ratings & Reviews
Improved stability.
The developer, rise technologies GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- rise technologies GmbH
- Size
- 46.4 MB
- Category
- Productivity
- Compatibility
Requires iOS 11.0 or later.
- iPhone
Requires iOS 11.0 or later. - iPad
Requires iPadOS 11.0 or later. - iPod touch
Requires iOS 11.0 or later. - Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © rise technologies GmbH