Riva Fashion ريڤا فاش‪ن‬ +4

So slow,not helpful service and didn’t work good with their costumers.

I bought clothes when I try to change didn’t help me to do it . I go back to home without change . They have so bad services in the stores and hard payments by online , I can’t buy any things with many credit cards the need but checkout doesn’t work , I don’t know way . I really angry have bad idea about RIVA

The return service is awful

The returning service in this application is completely awful, reflecting the supplier’s priorities in what should be addressed first and what is deemed least important. When purchasing through Visa online, all orders are processed immediately, often with delivery the next day or even the same day. However, when opting for cash on delivery, the order can take up to a week to be delivered.

Currently, it’s been a week and a half since I requested a return. Although the return was approved, I have not received any update on when the item will be picked up, and consequently, my refund has not been processed. This clearly demonstrates the seller’s priorities when it comes to payment methods and their disregard for customer rights.

Resposta do desenvolvedor ,

Dear valued customer , We sincerely apologize for the inconvenience you experienced with our return service, our top priority is customer satisfaction, and we take your concerns very seriously. we are deeply sorry for the issue that happened if it's not solved please feel free to contact us WhatsApp or call through 0096522216688 or through the email wecare@rivafashion.com Thank you.

Immature App

This is the first time I use the app because I would usually go to the actual store, but with the current situation online shopping has become the most convenient way. Unfortunately this app or the people who are running it aren’t at the top of their game!
First of all it took them few days to notify me that there was a problem with the payment. Which was actually at their end! For some reason they didn’t withdraw the payment!
Since I’ve placed the order here I placed another 2 orders from a different app on different dates and I have received both already. But I’m still waiting for my tracking number! Who ever is in charge of replying via WhatsApp said that the app is not yet updated!
I hope you figure out what needs to be done to improve your services.

Resposta do desenvolvedor ,

Dear valued customer we are deeply sorry for the delay please send us the order number to our Instagram account to chek the order
Thank you.