Rivermark

Name: Rivermark
Rating: 4.8 (20997 reviews)
Author: Advantis Credit Union

Finance

Gratuit · Conçue pour iPad

21 k notes
Âges

4+
Ans
Catégorie

Finance
Création

Advantis Credit Union
Langue

EN
Anglais
Taille

212,6
Mo

Rivermark Mobile Banking is like having your credit union branch in the palm of your hand. It’s a secure and simple way to review and manage your finances wherever you are, 24/7! FEATURES: • Check your balances • Review recent transactions • Transfer funds • Send and receive money with other people using Zelle® • Pay bills electronically • Deposit checks • Manage your debit and credit cards • Contact Rivermark via video or chat • And much more! To activate Rivermark Mobile Banking, you’ll need to be a current Rivermark member. To become a member, visit www.rivermarkcu.org – it’s fast and easy! While our mobile banking services are free, your mobile carrier may assess text messaging and/or web access charges. Thank you for choosing Rivermark!

Notes et avis

4,8

sur 5

21 k notes

Incapable of mobile deposit! Absolute garbage! Frustrating!
29/09/2019

Beebeebee19
If I could leave this app negative 100 stars - I would! The mobile deposit feature is useless and takes me on average 15-30 tries to get it to accept the mobile deposit. When I was considering switching from a big bank to a credit union, one of the most important features for me was mobile deposit, which worked perfectly when I opened my account here years ago. It was seamless. I don’t know what they did to this app, but over the last year and a half or so, it just keeps going downhill. No matter how many times I’ve uninstalled and reinstalled my app, called customer service to complain and pray that the new updates will finally fix this issue - zero luck. Every time that I take the photo of the check it instantly says “unable to authenticate” and boots me out of the app. Now, I’m locked out of my account and have to wait until tomorrow to deposit my checks. The level of frustration this is causing in my life is not worth banking here. I’m very much considering switching to another bank because I just can’t take this anymore. Life is too short to add ongoing tech issues and delays when it comes to our finances and life. Fix your app, Advantis!!!! I can’t be the only one with this issue.
Incapable of mobile deposit! Absolute garbage! Frustrating!
29/09/2019

Beebeebee19

If I could leave this app negative 100 stars - I would! The mobile deposit feature is useless and takes me on average 15-30 tries to get it to accept the mobile deposit. When I was considering switching from a big bank to a credit union, one of the most important features for me was mobile deposit, which worked perfectly when I opened my account here years ago. It was seamless. I don’t know what they did to this app, but over the last year and a half or so, it just keeps going downhill. No matter how many times I’ve uninstalled and reinstalled my app, called customer service to complain and pray that the new updates will finally fix this issue - zero luck. Every time that I take the photo of the check it instantly says “unable to authenticate” and boots me out of the app. Now, I’m locked out of my account and have to wait until tomorrow to deposit my checks. The level of frustration this is causing in my life is not worth banking here. I’m very much considering switching to another bank because I just can’t take this anymore. Life is too short to add ongoing tech issues and delays when it comes to our finances and life. Fix your app, Advantis!!!! I can’t be the only one with this issue.
Too many problems with their Mobile banking app
08/03/2020

Lynn From the PNW
However, for the past 6 months the app has not been working properly for The credit account. Last fall every transaction was listed twice which lead to confusion about what was actually posted to the account. That took over 3 months to fix. Now, for the past 2 months, they have taken the credit account off the app because of problems. Consequently, I can’t see any account info or make payments to it. Since I am paperless, I have been in the dark about my account for 6 weeks. To make a payment, I have to call the online banker. Too many problems.
Too many problems with their Mobile banking app
08/03/2020

Lynn From the PNW

However, for the past 6 months the app has not been working properly for The credit account. Last fall every transaction was listed twice which lead to confusion about what was actually posted to the account. That took over 3 months to fix. Now, for the past 2 months, they have taken the credit account off the app because of problems. Consequently, I can’t see any account info or make payments to it. Since I am paperless, I have been in the dark about my account for 6 weeks. To make a payment, I have to call the online banker. Too many problems.
New Member Review of Mobile Banking
22/10/2020

DrErick73
I wish the mobile banking platform utilized more of your screen’s space. It seems like everything is centered, which limits the information. I also wish that basic information was provided on the details screen for each account. For example, Routing and Transit Number. I should have to look for that in another location. Finally, why can’t you embed wire instructions into the account details section, or payroll direct deposit, or ACH instructions. Everything you need to manage your account/sub-count should be easier to access.
New Member Review of Mobile Banking
22/10/2020

DrErick73

I wish the mobile banking platform utilized more of your screen’s space. It seems like everything is centered, which limits the information. I also wish that basic information was provided on the details screen for each account. For example, Routing and Transit Number. I should have to look for that in another location. Finally, why can’t you embed wire instructions into the account details section, or payroll direct deposit, or ACH instructions. Everything you need to manage your account/sub-count should be easier to access.
Exceptional customer service
04/02/2021

RosieLacey
I have been with Advantis Credit Union for a little over a year now, originally for the purchase of a vehicle. I recently started to enquire upon paying off high interest credit cards to improve my credit. While researching and obtaining information from multiple banks, Advantis was one of the only enquirers that responded to my emails in a timely manner. From that point I knew I would choose Advantis to get a personal loan, simply because of the care and concern the representative exhibited on my behalf.
Exceptional customer service
04/02/2021

RosieLacey

I have been with Advantis Credit Union for a little over a year now, originally for the purchase of a vehicle. I recently started to enquire upon paying off high interest credit cards to improve my credit. While researching and obtaining information from multiple banks, Advantis was one of the only enquirers that responded to my emails in a timely manner. From that point I knew I would choose Advantis to get a personal loan, simply because of the care and concern the representative exhibited on my behalf.

Our new experience provides easier access to the features you use most while on the go. This new version includes updates to the accounts, mobile deposit and navigation experience.

Version 4020.0.0

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