Riverside: Podcast Video Maker ٤+

App worked beautifully

I have used the Riverside web application for years. I am glad this app is available to help with presenters that don’t have a good webcam. I also appreciate that the phone app is very sleek and simple.
A note to some of the people that gave riverside a bad review…be sure to actually check your recording. The live view you see while recording is just a preview. The quality can and will fluctuate, but the recording is happening locally, so even if your live view didn’t look great, the actual recording should be pristine. Or, as pristine as your presenter’s camera and lighting will allow.

It’s good but frustrating

I really like the concept, however, I can’t get around this app nor can I really appreciate the effort put into it since it is pretty cut and dry. I do my recordings on the computer but I have run into a few annoying problems since I first signed up, first off, there seems to be some bugs that happen during your meetings like: guests joining as audience members even when you clicked on ‘guest’, guests appearing twice in the meeting (two copies of them appear when watching the recording), audio will desynchronize at random moments in the recording, when reviewing your footage it only plays one screen at a time instead of both (or will play one screen at a time but the screen you are viewing will be paused while the audio from the other screen will play without imagery)…. As far as the app goes I am upset that you cannot review your studios at all like you can do on the website. This would make the app much better, all it appears you can do is host sessions and record but you would have to go to the computer to watch, review and export it.

استجابة المطور ،

Hi there—Our Riverside.fm Support Team is happy to help. Send a message here and we’ll get this sorted out: https://support.riverside.fm/hc/en-us/requests/new
I'll also be sure to share your feedback with the Product Development Team.

Watch out for continued billing after you try to cancel

After several months using the service, I tried to cancel the service from within the app — and thought I was successful.

Then I got billed for another month. Within 15 minutes of seeing that charge hit my card, I contacted their support team from within the app to explain that I had tried to cancel and did not want to be charged for another month. Here’s the response I got:

Thanks so much for reaching out about this.

Our refund policy allows for refunds of monthly plans within the first 48 hours of purchase. It looks like it's been over 48 hours since you've purchased your plan. Because of this, we will not be able to provide a refund.

I explained that the charge happened less than an hour prior, to which they said;

Thanks for getting back.

I totally understand that. However, the ones considered for refund are the new subscriptions. We can see from here that you've been with us since last year and to share, that's where we start counting the hours.

I have never had any other subscription insist on charging me for an extra month in similar situations — this is a bad way to treat a customer who would have gone back to them had this not happened.

استجابة المطور ،

The Riverside.fm Support Team is happy to help with this! Please reach out here: https://support.riverside.fm/hc/en-us/requests/new - when reaching out, please make a note of this correspondence. Thank you.