RMVgo 4+

Still not the most user friendly, but now I can use basic functions.

We thank you very much for the positive feedback and hope you continue to enjoy the new RMVgo app! Best regards - Yours RMV App Team

The new version goes beyond user-unfriendliness. It’s plain user-rudeness. Did the Product Owner ever use the app? Do the developers ever use it? Did they perform empathy maps to understand how users actually use such an app? Did they run analytics on the old version to see what people actually need? I’m app-savvy and had to navigate the GUI for minutes just to find how to perform basic tasks. Ever heard of “must have,” “should have,” and “can have” features? Who needs a map as a homepage? That’s what Google Maps is for. Why do I have to tap on a button to search for a train connection from A to B? Why do I have to scroll down after running a search to find out what time I have to leave the place I am in to catch my subway just because you though I’d want a map route at the top instead? ASK people what they want instead of assuming. The look is more modern, granted, but functionality comes first, dear Development Team. That’s why we have User Stories and other polling methods. What do we want? Schedules, connections (take this tram at this time, then change at this station to catch this other train at this time), and fast ticket purchases to pay for the service we’re using. Please, please, please improve it.

We are very sorry if RMVgo does not fully meet your expectations. At the same time, we thank you very much for your valuable feedback, which helps us to further improve our app. We are therefore happy to take this on board and pass it on to the developers.
Kind regards - Yours RMV App Team

They made the system from the old app a little shinier but more complicated. Then they ignored the good parts of the old app like the ability to see the full schedule at a particular station (unless that’s hidden somewhere, in which case this is one of many examples of how unintuitive the app is to users). The most annoying thing? It will log you out for no reason and make you log in again via a browser. You will not know this, of course, until you are in a pinch and then either miss a train or risk riding without a fare because of the stupid app. Of course, they don’t care that their app is garbage or, on a wider scale, that enforcement of their fares is somehow nonnegotiable and also inconsistently enforced. We need the €49 ticket already so we can be free from RMV’s terrible ticketing and app and just be stuck with their terrible punctuality.

Thank you very much. We are very sorry if the app does not fully meet your expectations. Your feedback is important to us and helps us a lot to further improve the app. In this respect, we take your comments and forward them to the developers. You are also welcome to contact our support team at any time if needed: https://www.rmv.de/elpub/creator Best regards - Yours RMV App Team