ROBIN is the cloud based customer service app for online retailers to enhance customer satisfaction, trust and loyalty. Managing conversations from different communication channels like Twitter, phone, e-mail, web chat and webform has never been so easy. ROBIN can be used on desktop, tablet or mobile and has native apps for iPad and iPhone. In order to optimize customer happiness and build trust and loyalty it is key to be responsive and give personal and relevant answers to customer enquiries.
This app has been updated by Apple to use the latest Apple signing certificate.
Bug fix for opening conversations through an incoming push notification.
Ratings and ReviewsSee All
App is so buggy and finicky.
It seems that the app tries to mimic or pull data just like on the website. And the website version is ok because it is a bigger screen and loads faster. But on the app, everything is so buggy. Sometimes the graphics for the menu don't load. If you go into a conversation sometimes when your scrolling through it, it will automatically go all the way back to the bottom. Or open up the customers order history by itself. Then if you try to go back to the conversation it won't let you scroll up and down. Just so many bugs. Please fix it as I pay for this service. Thank you.
Unusable Mobile App
If you're looking for a platform that also allows you to provide service on the go, this is not it. The interface is just very poor on a mobile, windows frequently don't appear correctly making it impossible to reply, and the entire thing is not intuitive. The web-based interface is ok for the price, but the mobile is not.
Used to be a decent app
...but now the app has gotten very glitchy. I couldn't logout, the dashboard wouldn't scroll up or down properly, and the notifications didn't work at all. After contacting support and emailing back-and-forth several times, they concluded that they didn't know how to solve the problems. For a company that specializes in customer service, I was surprised.
With Family Sharing set up, up to six family members can use this app.