During these tough times it was my first time using home delivery. As a manager at another business I have been quarantined to take care of my disabled children and elderly parents. I cannot say enough about the lady who picked my order Margaret L. She even called my house to ask about item replacement. I know far too well that we see more complaints than compliments. I am truly grateful for the staff at Easton Items are available and service was great. The delivery driver did a great job also following safety protocol wearing mask and staying far enough away. Thanks to all.

The pick-up grocery program at Roche Brother’s is outstanding. The app works great, the phone assistance from the staff is great. Everyone one I have talked with on the phone has been pleasant and very helpful. The produce I have gotten has been excellent. The people who bring the bags to the car are efficient and polite. I am in a high risk category and Roche Brother’s service has made it possible for me to not have to shop in person. I cannot thank them enough for their excellent service. Thank you 👍❤️

Can’t say enough about the home delivery from the West Roxbury store. Bobby the manager is great, communicates any questions immediately and is always upbeat. Both my delivery guys are also always great, happy, personable and upbeat, and last winter in the middle of deep snow one of them went above and beyond for me. I’m sure there are different instore ‘pickers’ but they always pay attention to my ‘notes.’ I’m only sorry I didn’t start ordering this way sooner.

Title says it all: in 2025 the stores and app have gotten worse. New app doesn’t allow me to delete only checked items from my grocery list. Instead, the two options are 1) manually delete individual items from my grocery list or 2) deleting all items from my grocery list whether they are checked or not. That’s not helpful when a single item on my grocery list isn’t in stock. How is this difficult? The prior app has this feature. Strangely, as of September 2025, AT&T cellular no longer works within the West Roxbury store. Roche Bros IT suggests using the unsecured public wifi in the West Roxbury store (no thank you).