Rock ID Crystal Identifier 4+

I downloaded this app, thinking i could identify a stone I've had for years. I tried so many times but all results i did not agree with. Mostly because it's neither green nor a clear crystal. So i then tried others in my collection. I tried a few odd ones. Nothing. Then i tried the amethysts. The results were not even close! The first time i tried the amethyst, it resulted in it being a Diamond. I had high hopes but they were crushed.

Thank you for sharing your experience with us. We’re sorry to hear that our app did not meet your expectations in identifying your stones and amethysts. The accuracy of stone recognition can be challenging, and we’re constantly working to improve our algorithms.

If you’d like additional assistance, we have an option to connect with an expert who can help you identify your stones more accurately. Your feedback is invaluable, and we would appreciate any further details you can share via email so we can continue to enhance our app. Thank you for your understanding and support!

I would have given it one star, but I was once told that no one take those reviews seriously. Honestly, I think this app should be removed from the play store. Apple is supposed to check these apps out, right? You have a better chance of being struck by lightning than this app does identifying a group of 5 different stones your trying to identify. Yes, it spits out 5 random minerals or stones. The only qualities that may be the same might be the color. Don’t even do the free trial. I deleted the app and stopped the subscription and still got charged for a year. Apple won’t give your money back and neither will the conman that made the app. Shame on you Apple for even letting this app get past your guidelines and get in the App Store. I even suggested changing the payment to a real working app that I pay for monthly so they could still keep the money and they couldn’t do nothing for me. I also contacted the D-Team and gave them the opportunity to just refund my money for their bogus app before I left a review, but there leader Mr. No-T Did not respond. As expected no refund. So don’t get this app and do the free trial. It’s a trap and I think they hacked my phone.🎤💧

Thank you for sharing your feedback. We're truly sorry to hear that your experience with the app did not meet your expectations. We understand how frustrating it can be when the identification results are not accurate. Our team is continuously working to improve the app's recognition capabilities, and we greatly appreciate your input.

Regarding your experience with billing, we recommend reaching out to our support team directly; we can help address any subscription concerns you may have. While we understand this can be frustrating, we want to ensure that we support you in any way we can.

If you'd like further assistance or have specific details you'd like to share, please don't hesitate to contact us via email. Your feedback is important to us as we strive to enhance the app for all users. Thank you for your patience and understanding.

As a reiki healer, massage therapist and Wiccan, I do a LOT of work with stones and crystals. I’d hoped this app would help for when I’m unsure of a stones type. I have an iPhone 11 Pro Max, so the camera is excellent. Of the 1st 10 common stones I tested, it got 2 right on the 1st or 2nd try. The rest took several tries, and it was stumped by garnet. Maybe it’s due to the very small data base; about 100 stones. I think it also falls short describing healing properties and uses. It may says what seems to be a lot about the stones, but it leaves out SOOO much, and doesn’t give important information, such as energy absorption, dispersal and blocking properties, cleaning, cleansing & handling info, list various cuts/types & their uses (clusters, pyramids, pendulums, wands, etc.), what other stones they pair with and counter-productive uses or parings and leaves out a lot of other important info. It’s hot and miss in giving care, handling and different uses, and I’d like to see much more standardized information given for all their entries.

Overall, I like the app, but it needs much improvement and far more data to be worth the cost. I will watch it to see if it becomes more accurate and adds more data.

Thank you for your detailed feedback! We're glad to hear that you appreciate the app, but we apologize for the challenges you've experienced with the stone identification and the depth of information provided.

Our team is continuously working to improve our recognition service and expand our database. We understand that accurate identification is crucial for your work, and we're committed to enhancing this feature. If you have specific questions or need additional assistance, please don’t hesitate to reach out to our support team, and we'll be happy to help connect you with an expert.

We also appreciate your insights regarding the descriptions of healing properties and handling instructions. This kind of feedback is invaluable to us as we aim to enhance the app’s content. Your suggestions will definitely be considered for future updates.

Thank you again for your input, and we hope to make significant improvements that better meet your needs in the near future!