Rook Coffee App 4+

Love your coffee, love the vibe. App is too clumsy. Recent order function doesn’t recognize my last transaction. Deleted App and reloaded nope. Takes 10 taps to order a cup of coffee. I mean I have one credit card linked to my account, do I really have to choose it every time? I’m driving for chrissake.
Thanks

So I will start by saying Rook makes amazing coffee. The baristas at the location I visit are super nice and helpful. The app…. It needs work. Multiple times I have gone to place an order. Same order as the day before. Same pick up location. Either the store hasn’t received the order or it will get sent to a different location. If I go to place a new order, it will occasionally select a location that I’m nowhere near. For example I went to place an order in Manalapan. My location was Manalapan. The app wanted to do pickup in Homdel. I’ve tried on different phones and same thing happens. Also the app cuts off the total off the bottom of the screen. I’m running an iPhone 14 Pro and it’s cut off. On my work phone (12 Mini) it’s fine. I know it’s not the barista a fault and sometimes I vent about the app, but like I said coffee is great however the app is glitchy.

The app feels kind of useless because once you order, instructions tell you to ONLY enter the Rook store when your order status changes to “ready/finished.” The problem is the order status never changes, and even the ETA is usually 10-15 min after your order is actually done. I ordered at 12:25, and my app said ETA 12:45. At 12:40, I walked in and my order had been sitting there for over 10 minutes. If I had waited for an alert to tell me when to come into the store, I would have been sitting in my car for over an hour and 10 minutes. You guys need to change your instructions or get your employees to actually hit the ready button when an order is complete. I got a notification my order was ready an hour after I picked it up.