Roomster : flat share finder 17+

App was great (when it worked)

This app was fine for me at first, I could actually log in and get messages from other people, communicate with them and also see that someone sent messages (for free), but not all of them. Things kept changing though; sometimes I could see messages, and sometimes not. The BIGGEST problem, however, is now I CAN’T EVEN SIGN IN! I used to use my e-Mail, as it was one of the options available. I never had to verify anything else (like my phone number) because I spoke with customer service, and they signed me in anyway. Now, the ONLY WAY TO SIGN IN is with PHONE NUMBER and I NEVER VERIFIED IT. Turns out, not only did they HAVE MY PHONE NUMBER, it is BLOCKED FROM THE WEBSITE. How did they even get it if I never gave it to them? When I spoke to customer service again, the guy over e-Mail said “delete your account and make a new one with that phone number”. Huh? That’s customer support? What about all my messages to and from other people? How do I know my phone number won’t get blocked again? There’s so much wrong with this, it is mind boggling. I can’t even write a review on their website, nor contact customer service because you have to have a signed-in-account (I could only reply to old e-mails customer service sent me because I can’t sign in). I’ll give it 2 stars, at least because when I could use it, everything was OK, but constant changes has turned this thing into utter crap

Ответ разработчика ,

we switched to a much higher level of security and were doing a lot of work awhile you were using the application. Please contact us at reviews@roomster.com and we will try our best to make things right by you.

Expensive few listings

App is extremely expensive and it forces you to subscribe so you have to be very careful and cancel subscription. There are few listings. Most messages are ignored. It’s too simple. You can’t filter results based on non negotiables. Most listings do not have a description or the description of the listing is too vague. There is a fair amount of fraud too. Tell tale bad English, mandatory credit and background checks. My advice would be the freeze your credit so no one can open an account under your name. Despite the pit falls the concept is great and necessary but like other people have mentioned, we’re risking homelessness. We’re I’d verified, and have spent a lot of money. $15 to get is verified, $30 to get messages and there aren’t enough inventory of homes and real people. There are too many fake profiles and commercial properties. The app had good intentions but ends up scamming people desperately needing a place to live. They also don’t allow any information about lease terms, cost or any form of numbers on the ad. This means it’s near impossible to know if a property is suitable. Very few people respond to messages. There aren’t enough filters to find a decent home.

Account deleted within minutes

Update: My review has nothing to do with your charges. Your filters allow and encourage people to discriminate against just about every protected class under the Federal Fair Housing Act. I think the US government should force you to cease operations until you stop allowing people to post listings which openly state that people who are black, LGBT, religious, of certain age or male are “not allowed.” In the 10 minutes I browsed your listings, before my account was deleted without notice, every single listing I viewed had some mention of disallowing a protected class from applying. One of the listings literally said “no blacks, no gays, no Muslims” at the bottom. Another said “Asian women only.” It’s not just gross, it’s against the law.

I created my account, finished my profile, verified my email and phone number, posted a listing, then was logged out as I attempted to send my first message. The login page says “User Removed” but I haven’t received a text or an email stating that my account was deleted. Sketchy app that allows people violate US housing discrimination laws. Saw multiple people specifying what race/age/gender/sexual orientation they were willing to provide housing to. Creepy. Glad I didn’t spend $15 to verify my identity since they decided to delete my account without reason within 10 minutes of installing.

Ответ разработчика ,

sorry that you are not happy that we charge. We charge $1 a day. It seems reasonable to us. Have you noticed the only bad reviewers are from people that do not like that we charge? sorry...we work hard for the fee that we charge!