Roomster : Roommate finder 17+

Lots of glitches, needs improvement

I really like the idea of this app and most everything about it. I even found a roommate on it! My rating is solely about the usability. The app won’t let me upload photos of my apartment from my photo library, it will just glitch every time I select a photo and hit “done”, but it will let me take photos in the moment and upload those. Whenever I try to update my profile to reflect my roommate’s and my ages, it deletes the numbers, so it’ll appear as “I’m years old and my roommate is years old” I know there’s an area where you set your ‘household age’ but it would be helpful to be able to put it in your listing description too. It also only gives you the option to say that your property is available the day that you make the listing, so even if you list a month or two in advance, you can’t change it to say when it’s actually available, leading to messages from people who didn’t read the whole description. It also frequently freezes and is completely unusable until you exit the app and restart it. It would also be helpful to have an option where your listing is only visible to female or male users, because I do not want to have a man live with me, but I keep getting messages from ones who didn’t read my listing description. I will likely use this app again, but as a last resort when it comes to finding a roommate. Too many glitches.

Developer Response ,

Thank you for valuable feedback.

App was great (when it worked)

This app was fine for me at first, I could actually log in and get messages from other people, communicate with them and also see that someone sent messages (for free), but not all of them. Things kept changing though; sometimes I could see messages, and sometimes not. The BIGGEST problem, however, is now I CAN’T EVEN SIGN IN! I used to use my e-Mail, as it was one of the options available. I never had to verify anything else (like my phone number) because I spoke with customer service, and they signed me in anyway. Now, the ONLY WAY TO SIGN IN is with PHONE NUMBER and I NEVER VERIFIED IT. Turns out, not only did they HAVE MY PHONE NUMBER, it is BLOCKED FROM THE WEBSITE. How did they even get it if I never gave it to them? When I spoke to customer service again, the guy over e-Mail said “delete your account and make a new one with that phone number”. Huh? That’s customer support? What about all my messages to and from other people? How do I know my phone number won’t get blocked again? There’s so much wrong with this, it is mind boggling. I can’t even write a review on their website, nor contact customer service because you have to have a signed-in-account (I could only reply to old e-mails customer service sent me because I can’t sign in). I’ll give it 2 stars, at least because when I could use it, everything was OK, but constant changes has turned this thing into utter crap

Developer Response ,

we switched to a much higher level of security and were doing a lot of work awhile you were using the application. Please contact us at reviews@roomster.com and we will try our best to make things right by you.

Expensive few listings

App is extremely expensive and it forces you to subscribe so you have to be very careful and cancel subscription. There are few listings. Most messages are ignored. It’s too simple. You can’t filter results based on non negotiables. Most listings do not have a description or the description of the listing is too vague. There is a fair amount of fraud too. Tell tale bad English, mandatory credit and background checks. My advice would be the freeze your credit so no one can open an account under your name. Despite the pit falls the concept is great and necessary but like other people have mentioned, we’re risking homelessness. We’re I’d verified, and have spent a lot of money. $15 to get is verified, $30 to get messages and there aren’t enough inventory of homes and real people. There are too many fake profiles and commercial properties. The app had good intentions but ends up scamming people desperately needing a place to live. They also don’t allow any information about lease terms, cost or any form of numbers on the ad. This means it’s near impossible to know if a property is suitable. Very few people respond to messages. There aren’t enough filters to find a decent home.