Royal Resorts 4+

I get the idea of this app but it needs work.. as for people complaining about the resort, go cry to to a review site.. who in there right mind would take a timeshare tour on there last day?

The hotel I traveled to promotes a lying and cheating company called royalresorts who has a sales campaign when you enter the premesis. They offered free nights and other free gifts to listen to a sales campaign. We told the royalresorts rep we had 1 hour before we had a checkout and needed to leave to the airport. He said that was okay and we would still receive free gifts if we listened to the speech. The royalresorts rep told us to tell his company that is was not our last day to be eligible for the free gifts (essentially to lie) and then 1 hour was enough time. We wasted the last hour of our vacation listening to this crap, on a false premises, and didn’t receive any promotional offers. I will tell all my friends not to come back to grand princess riviera. This left a bad taste in our mouth as it was the last experience before leaving the hotel.

I used the app to pay my bill in May 2024. I specifically chose to pay in Mexican pesos in the app and Royal Resorts still charged me in the USD amount using their terrible exchange rate instead of the market rate. I specifically tried using the app because it’s always a challenge trying to get the front desk to bill in Mexican pesos. The app cost me a difference of about $150, and I have reported the charge to my credit card company as fraudulent. If you care about paying in pesos to get the better exchange rate, do not use this app.