Roy's Rewards 4+

Old app good Updated app bad

I used the old app successfully from the beginning. It did everything right. The new app crashed twice when I went to pay and place my order today. A real pain. I went through the drive through and the attendant there said that many customers had the same issue. I like Roy Rogers. I wish their app worked. I am boycotting until it is fixed.

RorRodger’sAppOrder

There was a mess up at the drone thru. They had no record of my order. The charges were on my credit card, but they received nothing, of the order, or the payment. I had never used Roy Rodgers App before. So, the Wonderful People at the Restaurant, filled the order, and trusted they will get the money, or on their system somehow. Thanks to the WONDERFUL EMPLOYEES! Not so much the faulty APP!

Developer Response ,

That doesn't seem right and we are sorry for the trouble you have had. We would like to take a closer look at this for you. Would you mind sending us a private message at royrogers@rlvt.net so we can pull up your account details? Thank you for your feedback and patience!

Getting worse

Used to be clean and great service. Past few months it has become dirty and food quality is dropping. Today, the floor was sticky, no napkins, no lids for regular drinks, large fries were smaller than regular sized and old. No containers for sauces. I got a lid from the server that didn’t fit, she got another and that one did. The next customer had to ask for a lid and had the same issue. Was it put back in their holder behind the counter not once but twice? The trash cans were over flowing inside but they made sure to gather the trays and ignore the rest. Manger was outside most of the 30 minutes I was there in his phone and vaping. Time to find someplace else for my once a week treat.

Developer Response ,

Thank you for your feedback and for bringing this issue to our attention. We are sorry you experienced this issue and would like to put you in touch with a representative to discuss your experience. Would you mind sending us a private message through http://www.royrogersrestaurants.com/contact so we can further assist you? Thank you for your patience!