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RRTX Mobile is the official mobile app for the City of Round Rock, Texas. RRTX Mobile allows residents and visitors to keep up to date with what is happening at the City of Round Rock. App users can also make mobile service requests and be kept up to date on the status of work.

What’s New

Version 4.2

New in v4.2:
- AppTrackingTransparency
- Bug fixes

Ratings and Reviews

1.6 out of 5
11 Ratings

11 Ratings

Bill pay pay ,

Pay Bill button inaccessible

Or only used a couple other features on this app and they seem to work okay. But you cannot pay your Bill from the app. Looks like the functionality is there... maybe. But you can’t get past the overview page because the button your need to click to start to process a payment is hidden by the footer.

The webpay option doesnt work! ,

This is ridiculous!

If you’d like to offer payment online, then the payment button should be accessible! Apparently this is NOT a new issue, as there have been many complaints made about it for several years now. City of around Rock, get your act together!!! This is ridiculous!!! I have NEVER had so much ongoing difficulty paying a utility bill! And apparently I am not the only one.
Btw, your app does nothing to help anyone with bill payment. It simply redirects to the website, which is the root of the problem. The fact that NO ONE that works for your company cares at all to fix it is also very telling.

Also, funny little tidbit of information, both review names “Unsatisfied Customer” and “Very Unsatisfied Customer” are already taken. That should tell you something. Not that this company cares, obviously. You’d better hope another option doesn’t become available in our area, because if they offer better customer service then y’all are toast.

123Steven321(()) ,

Wow how bad can it get?

Same Issue others had ‘2 Years Ago’ and still Never Corrected...

Traveling outside country trying to pay my water bill and Payment Button is still hidden - never fixed

Yet they can send me ‘Cut Off Notice’
Try to do everything right - because they are to lazy to fix payment button - I get Penalized and Threatened to Cut Off my water ... yet I spent over 7 hours no sleep trying everything to pay...

This is Not My Fault
Someone should get fired for not correcting Important payment button and not hiding it - I should be compensated for my time and ruin my vacation

Another bad issue is it will not allow my review without a nickname - very very wrong!

App Privacy

The developer, City of Round Rock, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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