Ruud EcoNet 4+

I’ve had my RUUD heat pump system for almost a year. I controlled my old system with a Nest learning thermostat, that I had to give up since it wasn’t compatible with the new system.
The app to control my system remotely, didn’t have the same features that I had gotten used to, such as automatic “away” setting when my I left home, but at least I was able to manually change the heat/cool settings if I remembered to.
However, last night, I couldn’t sign in to the app on either my iPhone or iPad. Tried everything including deleting and reinstalling the app, resetting the wifi connection on the thermostat, to making sure my router was connected to my devices.
The app just stopping working!! I put in my log in and the little ball keeps spinning and after a while I see “There Was An Error. An error occurred. Please try again later.” It’s 10 hours later and I still cannot connect!!
I miss my Nest!

Problem-1: it signed itself out and then received error, when attempted to sign back in. Said my info did not match ID or PW when trying to sign back in. Changed the password with great difficulty. Kept receiving error comeback later. Finally prevailed after a day. But now, cannot sign in! Continued error, Internet is up and running no issue either. Problem-2: you purchase a brand new system, dropping $$$$$.$$ on it you’d think that you’d see 5-star ratings for the app? Nada! Zilch! And you’d expect the technical support for the app to “Roger Up,” to some of the 1-star ratings? Nada, Zilch! Disturbing accept for the few bogus 4/5 Star rating! For the now “poor form!” Poor app performance! Will update and rate the app accordingly.

I’ve own this unit for about 3 months now. As for the app, there is room for improvements. The app needs to always show the in home temp. I.e. when in Fan Only or Cooling/Heating mode, the in home temp isn’t available. As for the actual thermostat, it works great, was easy to connect, looks awesome and easy to program. The actual thermo should have a lock mode preventing unapproved drastic changes. Overall I am very satisfied with the entire package. One day we’ll upgrade the AC portion, we’re too poor for now. But, down the line for sure. We’re satisfied customers of Ruud!