RxRefill 4+

Have been using your pharmacy for years now, starting back in the old VA on 9th Ave.. And your new one. I have always gotten great service from all the Staff even on the phone on weekends with it’s your staff working from there homes. Never gotten the wrong medication and have never had to call to ask if my medications are on the way. I get a text letting me know when to expect them and if a physician has to ok them. In other words you people are awesome only starts to say how good at there jobs they are. You all take the best care of veterans I have ever seen. And I worked at a VA in California after I got out of the Navy as a Corpsman. And got my Nursing license. Take care be safe your doing it RIGHT.. Hm1 Retired.

We're glad you enjoyed the app. Please be aware that Rx Refill is transitioning to the VA Health & Benefits app which you can begin using today to manage your prescriptions. It also features enhanced login features that may be of use to you.

Already sent complaints to the VA at my hospital business section.
RX refills on this app May only work once the proper email has been authenticated!
BUT, looks like the IT department did not verify the original email versus the MFA second stage of the 2FA which is the MFA.
Meaning someone did not enter the proper email address by a second step authentication during initial verification process for the next stage MFA.
Instead we have an email that is in error of the original email address.
OR someone changed it to a dyslexic skip of a single letter that the system cannot verify, only reject.
Please correct or pass this message to the geniuses that can confirm this message!
Not too difficult just look at email address from start to finish or ask for a non circular authentication process to help users change the access!

Nelson H

Thank you for your feedback, and we're sorry that you had this negative experience with login/authentication loops in the app. We will share your insight with the product team. Please be aware that the Rx Refill app is going away. It is moving into the VA Health & Benefits app, which you can download and use today to manage your prescriptions.

I’ve been using this app since it became available, I have had to delete the app and reinstall on numerous occasions. I can’t begin to count the number of times this app has frozen. I normally receive my medication before the shipping information shows up on the app. Many times I have to call the pharmacy to find out if my medication has been shipped or even been filled. The length of time it takes just to get signed in is stunning. I have actually went out of the app to sign in on google. There are prescriptions still on the app that have been expired or were only for one prescription as well as medication I have not used for years, yet they continue to show up, it makes it difficult to keep track of current prescriptions.

We're sorry you are experiencing issues with logging in and what sound like extended loading times and freezing. Thank you for bringing this to our attention. We will share your review with the product team. If these or other issues continue, please contact the Mobile Solutions / Health Resource Center Help Desk at 877-470-5947 for assistance. Please also be aware that Rx Refill is transitioning into VA Health & Benefits app, which can be downloaded today to help you manage your prescriptions.