Sách nói của Audible 12+

EDIT one of my most used apps.

EDIT: Thanks so much for the response, team. I updated the app and am so relieved. I can’t tell you how much I was missing listening to my books. So happy it was just a bug! Definitely giving the app 5 stars overall!

I LOVE my audiobooks. Audible was one of my very top used apps, as I have a hard time focusing on tasks around the house/work/etc without some sort of sensory input. I have it running almost all the time. The last update ruined the whole app for me. I live way out in the middle of nowhere with no wifi and only the most tenuous connection to the data network. Suddenly, after updating the app, it won’t play any of my DOWNLOADED titles without an internet connection. What the heck is the point of taking up my phone storage space downloading all these books, if I now can’t even play them from my phone?? I am so disappointed, as I can’t listen to any of my favorite books at home anymore because I can’t find a place to connect enough to start the chapter. I know I’m just one random human to a huge corporation, but please, please, please, fix this. I am already missing my books acutely. It’s so disappointing to not be able to play my selection of downloaded books.

Phản Hồi Từ Nhà Phát Triển ,

We’re sorry for the trouble! The offline error you experienced was a bug — we’ve since resolved this. Updating to the latest version of the Audible app should clear this up!

Why do they update, only to break the app

Had my new iPhone 15 pro max less then a month. Go to download my catalog of titles only to find out anything over a GB won’t work. It only streams, as I’ve tried twice since the most recent updates. I called and logged the issue with Audible, and told to download in parts. I love the bigger books all in one file. It was fine on my old iPhone 11 Pro Max. I have reflex sympathetic dystrophy, I can no longer hold books or write. So using Audible is so important to me when it comes to the Bible. Use daily and take notes through the app. The app even encourages customers to download all in one file. That’s great, but it doesn’t work anymore for books larger then GB. If anyone like me you have larger libraries, this means can’t even use higher quality downloads on many books. But it’s getting ridiculous the way Audible has gotten lazy. It happens every other year with iOS update and app updates. It either wipes out all of your downloads, or it breaks the app to be able to download.

I’ve been at the premium level since 2012, I can’t count the times I’ve bought three extra credits a month. When they had their reading challenges last year, had the amount listened to in a week. I love this app, but I need it to work at the level it has for so many years before. Need this to be addressed and fixed. I can call again and be told sorry, and given extra credits. I don’t want to call anymore if nothing is going to be done to correct the issue.

Pay 16 bucks and no credit?

Once upon a time I loved this app, I work a third shift job so listening to books was a great way to pass the time and I always had something fun to listen to. A big part of paying 16 dollars a month is to receive a credit to purchase any book in their library which is nice as some of the things I listen to is odd ball stuff that isn’t always free. All this sounds great right? Well it is until Apple takes your 16 bucks , it updates your account that it has been renewed but no credit. Ok this has happened more than once. I have over 600 hours of playtime versus my metrics and have had it happen 3 times. Now I did what anyone would do, you contact customer service and explain the situation and they give you the credit no problem right? RIGHT? Wrong , even though they can clearly see my renew date was updated and that I did not receive the credit as has happened in the past, nope…. Look I’m not asking for any special treatment, I just want the bill of goods that I paid for and that to date has not be resolved and it is disappointing to say the least that a company’s customer service is not bright enough to look at your account which I’m sure has more deltails than I have as far as metrics in my end to conclude that I am not trying to “get one over” on you . All I wanted it the credit which I pay for to be honored. I guess that was too much to ask.

Buyer beware is all I am saying here because it has happened multiple times to me