iPhone Screenshots

Description

What is SacRT SmaRT Ride?
SmaRT Ride is similar to other ride-share services where customers can use a smartphone app to request a ride that will pick up and drop off passengers wherever they wish to travel within designated service boundaries.

How does SacRT SmaRT Ride work?
Once you have downloaded the app, schedule your pickup location, requested time frame and destination. A computer program matches you in real-time with a SmaRT Ride bus in your area that will pick you up.

The app will provide you with an estimated pick-up time and you will be able to track your bus in real-time, and be alerted when your ride is about to arrive.

Current service areas offer curb-to-curb service where passengers are picked up and dropped off at the address they indicated when scheduling. New service areas offer corner-to-corner service where passengers are picked up and dropped off at the nearest corner or ‘virtual bus stop,’ which is usually within a block or two of their pickup or drop-off location. In the Downtown zone only, stops are at designated SacRT bus stops.

SmaRT Ride customers can also request rides by calling 916-556-0100. Trip requests must be made on the same day. Wait times for service are subject to vehicle availability and demand.

How long will I wait?
The drop off window is an estimate based on your desired travel time. Because this is a ride-sharing service, actual drop-off time may vary due to demand. Please understand that while we make every effort to arrive at your desired travel time, you may have a slight wait for the SmaRT Ride bus arrival due to demand. If you must arrive at your destination at a specified time, we recommend planning your trip to include a time cushion.

You'll always get an accurate estimate of your pick-up time before booking. You can also track your bus in real time in the app.

What are the hours of SmaRT Ride?
SmaRT Ride is available Monday through Friday in all zones. SmaRT Ride operates from 7 a.m. to 7 p.m. with the exception of Downtown-Midtown-East Sacramento, which operates from 7 a.m. to 10 p.m. and Citrus Heights-Antelope-Orangevale, which operates from 6 a.m. to 9 p.m. Visit sacrt.com/smartride for details.

How many passengers will I share a bus with?
The number of passengers you will share a journey with varies based on capacity and your chosen destination. Our comfortable buses can easily accommodate up to 10 people.

How do I pay?
SmaRT Ride takes cash and all SacRT fare media including Connect Card, Zip Pass, RydeFreeRT and discount passes.

What else do I need to know about using the service?
If you require the use of a wheelchair space, you can mark yourself in the app under your rider profile.

Children under 13 are only allowed on the service with a registered adult.

Questions? Call 916-321-BUSS (2877)

Ratings and Reviews

3.5 out of 5
15 Ratings

15 Ratings

Nicolej0127 ,

Pointless

Every time I go on it's "High Demand please try again in a few minutes ."

...fix the app ,

FIX THE APP!!! to where you can at least order a ride

I like the new update but it needs to be fixed to where we can at least order a ride, this is not okay I would rather wait two hours for a bus I know is coming then have to wait and wait and wait to order a bus. Other than that the app is perfect just need to fix the fact that you cannot order a bus at all unless “there are seats available” but in all reality I know that there isn’t a full bus because I was on the bus one time and I had ordered it right when I got dropped off and it wouldn’t let me order regardless. Yesturday I got dropped off at five pm, and I did what I had to do and when I was done it was six pm and then I couldn’t order a bus for a while hour and ended up having to figure out a different ride home because I couldn’t order a ride if the time frame says 7am- 7pm I should be able to order the bus regardless if there are seats available at the time or not I’d rather know how long I have to wait then sit there and hope I get a ride this is bullsh*t

anonymousesacrtrider ,

Cheap and Unreliable

This app is way worse than the last one, now the people ordering can’t even be put on a waiting list and they’re immediately shut down with the pop up “We’re full please book at another time.” The riders should at least get their orders confirmed, and the bus takes hours upon hours currently I’m waiting at my school trying to book a ride but it’s “too busy” right now and I’ve been here for 2 hours now. Please fix your app

Information

Seller
Via Transportation, Inc.
Size
93.5 MB
Category
Travel
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Spanish

Age Rating
4+
Copyright
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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