The SafeAuto mobile app puts the protection of SafeAuto right in your hands.
Bug fixes and enhancements
Ratings and Reviews
VERY POOR Quality app
This is a very poor quality app. The sheer fact that I have to completely delete the app even if it’s updated just to sign in to pay my bill is completely unnecessary I can never view my insurance card and they no longer send hard cards they only send paper cards that can get easily damaged. I thought I was going with a great insurance company however I feel I am overcharged on top of the fact that an app that doesn’t ever really want to work and takes four days to pending show that I made a payment and reflects poorly on my service to pay on time. Not to mention that you can’t quick sign in and I’ve had to build multiple accounts and just to get told I’m not a valid user when I pay almost $200 a month now for what the app not to work and my insurance to be the same but now I’m getting charged more there’s no convenience with this company but I guess I’m kind of stuck on top of the fact that the app is extremely not updated it doesn’t even have a full star to star review it’s a star and 2/3 so I’m kind of over the app not working you guys are a multi million dollar company and you can’t fix an app that’s crazy!!!
Oh gosh these reviews are horrible. I’m new to safe auto so I guess I came in on this new update cuz it’s working fine for me. I can log onto the app with my Apple ID. I can view my card digitally and make a payment HOWEVER when I try to sign up for automatic payments it takes me to some management portal site. I have to enter my policy number-DOB- and zip I think and then u supposed to click add account but then it does nothing and there’s nothing that tells u that u have to then go to your email. I just so happen to be on my emails when I saw they emailed me a confirmation which says ‘ You are now successfully enrolled in SafeAuto's Policy Management site. You can now view and make changes to your policy, make a payment, view documents, and sign up for automatic payments at any time’
So then u click the button to log into your account but when u do that guess what... it takes u to the management portal again and ask for the same info. So for now I can’t do auto payments if I wanted to but other than that the app seems to work as expected.
Worse than imagined
I can hardly pay my bills or do much of anything when it comes to this company. The mobile app is beyond trash. I can’t do anything for the “bad gateway” “error” or crashes that plague the app. Then there is the website it’s self and honestly it’s only a degree better than the app. You charge me a $6 or more fee for “convenience” but I struggle seeing how anything is convenient. From a business stand point, I’d be embarrassed to even have my company operate with quality this poor. I would almost rather cancel the account than deal with the pain of trying to do anything on your platforms.
Personal opinion: App/Website is trash to be polite. I’d be embarrassed to promote such garbage.
If needed I’ve got plenty of screen recordings to show how this is basically useless
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
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The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
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- Safe Auto Insurance Company
- 104 MB
- Requires iOS 12.4 or later.
- Requires iPadOS 12.4 or later.
- iPod touch
- Requires iOS 12.4 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- 17+ Unrestricted Web Access
- © Copyright 1998-2021 Safe Auto Insurance Company
With Family Sharing set up, up to six family members can use this app.