SafeAuto 17+

This is a very poor quality app. The sheer fact that I have to completely delete the app even if it’s updated just to sign in to pay my bill is completely unnecessary I can never view my insurance card and they no longer send hard cards they only send paper cards that can get easily damaged. I thought I was going with a great insurance company however I feel I am overcharged on top of the fact that an app that doesn’t ever really want to work and takes four days to pending show that I made a payment and reflects poorly on my service to pay on time. Not to mention that you can’t quick sign in and I’ve had to build multiple accounts and just to get told I’m not a valid user when I pay almost $200 a month now for what the app not to work and my insurance to be the same but now I’m getting charged more there’s no convenience with this company but I guess I’m kind of stuck on top of the fact that the app is extremely not updated it doesn’t even have a full star to star review it’s a star and 2/3 so I’m kind of over the app not working you guys are a multi million dollar company and you can’t fix an app that’s crazy!!!

Oh gosh these reviews are horrible. I’m new to safe auto so I guess I came in on this new update cuz it’s working fine for me. I can log onto the app with my Apple ID. I can view my card digitally and make a payment HOWEVER when I try to sign up for automatic payments it takes me to some management portal site. I have to enter my policy number-DOB- and zip I think and then u supposed to click add account but then it does nothing and there’s nothing that tells u that u have to then go to your email. I just so happen to be on my emails when I saw they emailed me a confirmation which says ‘ You are now successfully enrolled in SafeAuto's Policy Management site. You can now view and make changes to your policy, make a payment, view documents, and sign up for automatic payments at any time’

So then u click the button to log into your account but when u do that guess what... it takes u to the management portal again and ask for the same info. So for now I can’t do auto payments if I wanted to but other than that the app seems to work as expected.

In the current digital age it is important to view, pay, make changes to policies and report claims at moments notice. The application doesn’t allow you access your policy. Logging in you immediately get a failure to fetch data error. Attempting to add the policy to the account sends you in a endless loop with no results or remedy. Keep holding on to the app in hope that an update will repair the issues. Update after update with no change. Figured if enough complaints and concerns with users that the application would be fixed. No prevail yet. Spoke to customer support and reports are deaf ears due to non department obligations. As a company and personal experience with SafeAuto I have positive recommendations. Their online and application needs repair. Calling, reaching a customer service representative is the only solution to access assistance, which is outstanding in my experience. Hope that these concerns don’t fall into a pointless suggestion box that is filled into to digital dumpster at the end of each review meeting.