SafeUT 4+

I’m extremely frustrated by this bug. Sometimes my messages won’t send, but it won’t tell me or notify me until 10 minutes later when my counselor has already ended the conversation. I thought that my counselor just straight up gave up on me and didn’t care anymore, and I went to the conversation transcript and scrolled and it said that my message didn’t send. PLEASE at least just make it so it notifies me when my message doesn’t send. The notifications are inconsistent, sometimes you get one and sometimes you don’t which means that I don’t always know if my counselor has replied to ask if I’m still there and before I know it the conversation is closed because it never sent my message reply.

It is EXTREMELY frustrating and it has put me in some very devastating situations because sometimes talking to counselors on this app is my only outlet. Please fix it.

That does sound extremely frustrating, please try using SafeUT again and if your messages aren't sending, take a screen shot and email it to safeut@hsc.utah.edu so we can make our IT team aware of the situation and get it resolved.

Honestly when you get a good counselor this app deserves six stars, but sometimes they just don’t seem all that interested or qualified for the job. One kept asking me questions I’d answered, saying at least you....and didn’t respond one time for like thirty minutes. One counselor helped me a ton when I had a panic attack, another helped when kids bullied me, and another tried helping calm my panic attack by asking me to list the worst outcomes. I believe they were hoping to help me rationalize but if someone is having a panic attack DON’T MAKE THEM LIST BAD THINGS THAT MIGHT HAPPEN!!! They even asked me to recount the worst thing that did happen in that scenario and for the life of me it was top three worst moments in my life hands down!!! It did the opposite of helping!

We are sorry you've had a negative experience using the SafeUT app. Please reach out again if you are struggling and need assistance. Our goal is to be as helpful as possible. We are here for you 24/7 and our licensed therapists have been highly successful in helping those who are having a tough time or are in crisis.

I was really skeptical of downloading this because I thought they were going to send police the second I reached out, but turns out they don’t do that unless you’re actually in total danger of yourself. When you reach out connection with a counselor is usually pretty fast. I can tell that the counselors are really great people who love their jobs and are just trying their best :). They’re so kind and they validate everything you’re feeling while also helping you to work through it. I received some really helpful feedback about self-care and trauma response during a mental health crisis. So glad that these amazing people are here to help 24/7, honestly mighta saved my life.

Hello Bobofawesomeness, we are happy to know that you found our app useful. Please help us by spreading the word amongst your friends. If you have any feedback or suggestions, please write to us at SafeUT@hsc.utah.edu. We would love to hear from you!