Get all your deals, coupons and rewards in one easy place with up to $300 in weekly discounts. One app for all your shopping needs from planning your next store run, to ordering Drive Up and Go or letting us deliver for you.
• Get all your deals, coupons, and rewards in one place.
• Easily find items carried in your store.
• Build your shopping list so you won’t forget anything.
• Quick access to your online and in-store purchase history.
• Use Drive Up and Go or Delivery to get your groceries in a snap.
Bug fixes and minor improvements
Ratings and Reviews
Nicest people; unacceptable customer service. No bandwidth to deliver services it charges for.
Order placed for a friend while she’s COVID+, quarantining, unable to leave home.
Safeway sent messages that Ordered was received, assembled, ready for delivery, then *on the way*. Then simply received a new message that order would not be delivered. I called, they had no explanation, order was rescheduled for next day.
The next day there is no mention of the order. It simply does not get delivered. Again.
I again call and after holding for 45 minutes, customer service recommends I either cancel the order or pick it up myself.
If a store does not have the bandwidth or services to deliver orders then it should not offer that service. It is unacceptable that a customer, quarantining & sick from COVID, has not received food for two days in a row because Safeway promised something they could not deliver. Twice. And their resolution is that I pick up the order myself. Unacceptable and extremely disappointing, especially from a store that I love.
Developer Response ,
Hello! We are extremely disappointed to learn of your home shopping experience. Our apologies, we are terribly sorry you experienced this, and would like to look into this for you. Please feel free to chat with us on the mobile app by visiting Help/FAQ under Settings or visiting the website using your mobile browser and clicking the question bubble in the lower right corner so we can further assist you. Thank you.
Great but could be better
I love a lot about this app and it’s so helpful and I’m so grateful they’ve made this. I use apps for other grocery stores too. So with that in mind, there are a few features I’d love to add to truly make this app a 5 star app. First off I think I should be able to look up items in the store easily using a search function in the app. I do like like how the app seems to change function a bit when I enter a Safeway or Vons store. Also when you scan a product there should be similar product recommendations that pop up as well, even companion products. Buying hot dogs? Suggest to me that I might need mustard and buns and what aisle in my store I can find those in. That’s extremely helpful. Also include the ability to add to my shopping list from the suggested items. Also club cards are connected to phone numbers. Usually a cell. Ask me permission to send text messages and offer me a dollar off coupon for signing up for texts. When I’m in the app creating my list send me a text message asking if I’d like to have those items delivered for free. That would be amazing. These are functions that would be helpful and also beneficial to both the customer and the store because it will retain better that customers business. Why go somewhere else when I have all my needs met in one place? It would be brilliant.
Great except in store!
Yes I love the Safeway AP! And I purposely don’t use apps from other grocery stores because they are simply not user friendly and drive me crazy. But, of all things, the time it is most difficult to use their AP is when I am in a Safeway store. One would think they would make an effort to make it easy to use in store, but it is quite the opposite. Yes, I often spend time prior to shopping to look through their ads and make my list, yet I still want to use the AP in store especially if I forget to look for a particular item in the process of making my list. I am very annoyed and I know others with this same issue. When annoyed, it often means deleting the AP. I haven’t yet got to that point, but it is getting closer the more I struggle to use the AP while in their store.
Also, just updated my Safeway AP and noticed I can no longer look at weekly ad in categories. It merely brings pictures of various flyers and when you click on categories, it plain doesn’t work well. Whatever rather update, please make it easy like before to view weekly ads easily by category. If this isn’t fixed, I will be deleting the AP, as this update seems insane. I do see the new stack coupon feature which is ok although the bright yellow banner is annoying. I was doing well before. I would rather have the stack feature taken away then to live with this update. Please fix!
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Albertsons Companies, LLC
- 158.2 MB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2022 Albertsons Companies, LLC