Bug fixes, improvements and iOS 13 support
Ratings and Reviews
City of Salem employee
I LOVE Safeway! My dad worked for them for 40 years before retiring. Their sales are great. Employees at Center St Safeway in Salem is my favorite. They give 100% great customer service both for groceries and in the Pharmacy. The only thing I would like to see in that dept. is their text program. I ordered a refill for one of my meds and was never notified it was ready and so after 2 weeks I called to refill again. When I went to pick it up, one of the lady cashiers told me I need to pick them up before 10 days. I told her I would have picked it up had I received a text that it was ready. The only other thing is when they text you that it is time to refill a prescription, you have no idea what you are ordering. They need to get that program fixed. Either you are going to notify the customer it's ready or stop the text program even tho it makes things easier. Thank you Safeway!!!
Great except in store!
Yes I love the Safeway AP! And I purposely don’t use apps from other grocery stores because they are simply not user friendly and drive me crazy. But, of all things, the time it is most difficult to use their AP is when I am in a Safeway store. One would think they would make an effort to make it easy to use in store, but it is quite the opposite. Yes, I often spend time prior to shopping to look through their ads and make my list, yet I still want to use the AP in store especially if I forget to look for a particular item in the process of making my list. I am very annoyed and I know others with this same issue. When annoyed, it often means deleting the AP. I haven’t yet got to that point, but it is getting closer the more I struggle to use the AP while in their store.
Also, just updated my Safeway AP and noticed I can no longer look at weekly ad in categories. It merely brings pictures of various flyers and when you click on categories, it plain doesn’t work well. Whatever rather update, please make it easy like before to view weekly ads easily by category. If this isn’t fixed, I will be deleting the AP, as this update seems insane. I do see the new stack coupon feature which is ok although the bright yellow banner is annoying. I was doing well before. I would rather have the stack feature taken away then to live with this update. Please fix!
Lack of customer engagement
For 50 years our small town of 30,000, Los Altos CA, has had one and sometimes two Safeway stores. Several years ago the main store was razed and a new two story store was built. It is a very nice store and a great improvement. The one place it falls down in customer engagement. During the 40 some days of the old building the managers and checkers - really all the employees - were friendly, helpful and established relationships with the customers. If you could not find an item the order person would put in a request. They were beyond helpful and when managers moved on to larger stores we were sorry to see them leave. Today the employees seem disinterested. They say hello and did you find what you want but that is the end of the exchange. They tend to be both dis is dive and unfriendly. The managers are helpful if you ask but they change more often. I asked to talk to customer service one Friday evening and was told to come back the next day. In a town where there are 5 other super markets as well as two produce markets shoppers have other choices. I do not see my friends at Safeway very often as I used to. In fact, at the old store I could ask a clerk if they had seen my sister that day and find out where she was. I am devoted to the Safeway brand but I don’t enjoy my visit as I used to.
With Family Sharing set up, up to six family members can use this app.