Shop hundreds of premier and contemporary designers, including Saks Fifth Avenue exclusives, with our app for iPhone and iPad.
- Free Shipping On All Orders
We’ve made it easier than ever to shop your favorite pieces on the go, with free shipping on every order, every day.
- Shopping Simplified
Navigation, filters, and sorting make it easy to find what you want, when you need it. Get fashion inspiration from daily trending searches and personalized recommendations. Save your favorite products to your account for easy access any time. Create collections of your favorite products to share with your family and friends.
- Customized Alerts
Stay in the know with alerts for special sales and Saks-exclusive collections.
How are we doing? Contact us any time by emailing email@example.com.
Includes several performance improvements to make the experience better for our customers.
Ratings and ReviewsSee All
Didn’t ship on time, horrible customer service
I ordered 3 dresses from Saks for a destination wedding I was attending.
In order to make sure the dresses where delivered on time for my for my trip I payed $35 for express shipping, but even on the day of my trip the dresses did not arrive.
I contacted Saks in order to cancel the order and get a refund since I was clearly not going to wear them to the wedding any more, but they told me I couldn't cancel the order and that I had to wait to receive the package and then return it in order to get my money back.
While I was on my trip I received an email confirming the delivery of the package ONE WEEK AFTER the supposed delivery date. So as soon as I was back in the country I shipped the dresses back. But the only refund I have received in over a month since I shipped the dresses back is the shipping costs.
I sent several emails asking for my money back but I have received no response.
I would not recommend
1. Paying $35 for express shipping since it clearly was not next day shipping (as indicated), but rather nine days.
2. Shopping online at Sacks if you are expecting you order to be delivered on the day that it indicates, since it is not the fist time that my order does not arrive on time.
Shopping online is supposed to make the shopping experience more convenient for clients, I would think that after delivering my order late, customer service could at least answer my emails and give me back my money in a timely manner.
Helpful text alerts!
Having left a charming little Michael Kors top in my Saks shopping bag some time ago, I recently got a text reminding me it was still there waiting for me. My first thought was that it was still there because I hadn't wanted it, but I checked anyway. To my surprise, it was very much to my liking. I probably hadn't purchased it when I initially found it because it was at the height of the winter months, and the top is more suitable for warmer weather. Now that Spring isn't so far off, the top is more appealing. I was grateful for Sak’s text and purchased the top straight away. Obviously, reminding customers that they have left an item or two in their shopping bag is marketing 101, but my item had been there for some time, and, in this case, it was the timing of the text that made it effective for Saks and helpful to me.
The Shopping Experience
Just a note re the shopping experience. It would be helpful to have ‘details’ or ‘sizing’ reviews under items. For instance, for most shoes I’m an 8 1/2, but for some I’m a 9. I just ordered a pair of Rag and Bone high- tops and was contemplating which size. Luckily, I found them on the Nordstrom site (but in colors I wasn’t interested in). So I was fortunate to read their review that ‘they run small-order 1/2 size up). Came back to your site and just ordered them in a 9 rather than 8 1/2. Also, it would be SO helpful if you would go back to including a return label with purchases. My printer is often on the blink, and it would make things so much easier. I live in Santa Barbara, and since you closed my beloved Saks here, it is not convenient to return in-store down in Los Angeles. Thanks
With Family Sharing set up, up to six family members can use this app.