Saks Fifth Avenue 4+

The app and site are terrible. It takes forever to load and constantly freezes. However, the biggest problem is the pricing issue. If you find an item on sale and add it to your basket, it will revert back to the original price and NOT the sale price when you go into the basket to checkout. This happens 99.9% of the time. It’s incredibly frustrating and makes me just close the app. I guess the positive is I have saved a ton of money because it’s truly impossible to shop. I have called customer service before and it takes forever to adjust the price, IF they adjust it. One time they even made me email them a picture of the screenshot I took showing the item is in fact listed on the site on sale. Not worth the pain or time so I am done trying. It’s been like this for way over a year. I’m super shocked it hasn’t been fixed. Very odd.

I’ve used SAKS app now for several years, that’s why they had “pegged” me to do a review. I’m a loyal person here at SAKS because they’re good to me. I’ve been handed a hefty seven hundred dollar limit. I maxed it out but paid it down in time.
I really do like the outlet store and they do offer quality items in my opinion. It’s actually not a far commute to hit the store but my preference is the app because at this minute I’m without a vehicle but I’ll get my item shipped. I hope you have good luck with the app, my issue was that one card had been paid off but it remained in the system and caused confusion but they did address the problem later on. All in all I love the app because it’s very easy to navigate and sift through and thanks for reading this!

Saks digital team, few things make me as frustrated and angry is attempting to actually use your app to shop. Despite every update that gets pushed, the result is always the same: 1) the search function takes minutes to actually load. I don’t know what integration you all have between the app and your inventory but whatever it is it needs to be redone immediately. It takes MINUTES and often doesn’t actually load. 2) if I use the navigation to shop instead of Search, and I filter it down to my specific size and color is that I’m interested in, let’s just say the app says 670 results are available. I scroll and yet I only get about 80 and then I have to repeatedly try to re-push the page to update to see beyond that. What in the actual world is going on with this app??

It’s heavy. It’s clunky. It’s cumbersome. And
I don’t have any of these issues with the Mytheresa app or others. Please invest more in truly improving the shopping experience otherwise you will find people simply go to other retailers.