Salesforce Authenticator adds an extra layer of security to your online accounts as a strong, out-of-band authentication provider. The app sends you a push notification, and you tap 'Approve' for logins and critical actions when it's you, or 'Deny' if it's not. For even more convenience, Salesforce Authenticator can use location services to automatically verify from locations you trust, like your office or home. Better yet, Einstein can save trusted requests for you! Then you need only respond to notifications when something out-of-the-ordinary happens.
You can also get a verification code when you need one. The codes also work as a backup authentication method if you're on a plane, or have poor connectivity. This means Salesforce Authenticator also works with third-party services that use OATH TOTP tokens.
Continued use of GPS running in the background can dramatically decrease battery life. Rest assured, we go to great lengths to ensure minimal GPS use so that Salesforce Authenticator does not significantly impact your battery life.
- bug fixes
Ratings and Reviews
FREE CLOUD STORAGE OF YOUR 2FA Accounts
I usually don’t write reviews by putting my time but this app deserves this review.
I previously trusted Microsoft authenticator and loaded all my accounts but after resetting my phone, I got Fkd because I don’t pay for my icloud backup and it microsoft authenticator is not backed up.
Salesforce Authenticator automatically backsup all your accounts with your phone number as a login id.
even though you buy a new phone or reset your phone, if u have your phone number and passcode, your 2FA accounts are all safe.
Unacceptable trusted device handling
This app is horribly intrusive and inconvenient. The only way it will remember a trusted device is if location tracking is set to “Always allow.” This is due to the way the authenticator handles registered devices: it is based on geographic location, so I see the street address of the sign-in attempt. I never permit any apps to “always track” my location and it seems outrageous that this would be necessary in order for Salesforce Authenticator to do something as simple as remember a trusted computer. I’ve never encountered another authenticator app with this behavior. Users are left with the poor choice of either permitting the app to track them at all times (as an aside, this is poor handling because the location icon is always visible in the iOS status bar, which is its own annoyance), or to manually approve the sign-in attempt every single time. Truly noxious app behavior.
Frustrating experience if pairing this with SF Chrome extension for Gmail
The Authenticator functions but might require a heavy lift to get it there and it doesn’t play well with all SF access points. If you’re logging in to SF via a browser, the Authenticator is straightforward. If you’re trying to use SF extension for Gmail it’s amateur. Sometimes you have to uninstall and reinstall the extension entirely because even after you click Approve on the app, it won’t let you in on the Extension. Have had to reinstall twice within first three weeks. If you have already authenticated your device and logged in to SF in a browser, you still have to do it again on the same device to get into the Extension. The functional but amateur fix is to authenticate on the browser experience first, then on the extension, otherwise you’ll click approve on the app again and again, but you won’t be able to get in.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- 140.2 MB
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
English, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2023 by Salesforce.com, Inc.
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