Salesforce Inbox brings email, calendar, and the world’s #1 CRM together in one app. Powered by Einstein, Inbox uses artificial intelligence to help sales reps sell smarter. The app provides focused context for today’s events and recommends follow-up actions so important opportunities never slip through the cracks. It automates time-consuming administrative tasks to increase sales productivity and let sales reps focus on what they do best - closing the deal. Arming users with seamless access to key insights and powerful Salesforce data, critical customer conversations are more meaningful and productive than ever before.
Inbox is compatible with Sales Cloud, Service Cloud, and Lightning Platform.
- Fix issue where Office 365 calendar events don't display, when using the Office 365 API
Ratings and ReviewsSee All
My go to daily app
Out of all of the applications I use on a daily basis to manage my department (Program Management Office), Salesforce Inbox is by far the most frequently used app. I live by this app to stay in touch with my staff, project managers, vendors and executives. The simple to use layout, intelligent tools that link emails to Salesforce and the highly used Availability module keep me in touch as frequently as I want to be with the office.
I am no longer tied to my laptop to get things done and I don’t have to duplicate actions between Outlook and Salesforce. One press of the relate to contact or other object and I’m done, next time I go into my Salesforce the information is already linked and ready for next steps.
Would hate it if I had to go back to standard outlook on a daily basis.
my default mobile app for mail
I’m really enjoying Salesforce Inbox for my work email, especially the ability to automatically record emails in Salesforce, track opens, share calendar availability, and use shortcuts for common responses. It helps me keep my work emails separate from my personal accounts. Finally, it helps me keep on top of my business by making it easy to see what opportunities I have worked recently.
Good. Not great.
It works very well and one has a tendency to only discuss issues rather to positives. It does work well and brings a lot valuable tools and connects with salesforce. One issue I have is that it does not filter my emails so I get all this junk mail in the sale inbox as important email. That is a big drawback. I have to review my emails in Microsoft’s email to gmail. When I need to use the services found only in inbox, I go to inbox and have to find the email and then send from there. Big drawback. If salesforce solves that it would be much better. Thanks, Scott
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With Family Sharing set up, up to six family members can use this app.