Salesforce Inbox brings email, calendar, and the world’s #1 CRM together in one app. Powered by Einstein, Inbox uses artificial intelligence to help sales reps sell smarter. The app provides focused context for today’s events and recommends follow-up actions so important opportunities never slip through the cracks. It automates time-consuming administrative tasks to increase sales productivity and let sales reps focus on what they do best - closing the deal. Arming users with seamless access to key insights and powerful Salesforce data, critical customer conversations are more meaningful and productive than ever before.
Inbox is compatible with Sales Cloud, Service Cloud, and Lightning Platform.
What’s new in this release:
- We added tools to help troubleshoot Google and Office 365 API connections. You only need those if you’re working with Salesforce Customer Support.
We also fixed the following bugs:
- Attachments weren’t visible when composing an email.
- Sharing options, such as sharing from an external app or a record from within the app, weren’t working as expected.
- After creating an event from the Scheduling Requested insight, the Create Event screen wasn’t closing.
- Launch screen was occasionally freezing when accessing the app.
Feedback, questions, or app ideas? Let us know at firstname.lastname@example.org.
Ratings and ReviewsSee All
My go to daily app
Out of all of the applications I use on a daily basis to manage my department (Program Management Office), Salesforce Inbox is by far the most frequently used app. I live by this app to stay in touch with my staff, project managers, vendors and executives. The simple to use layout, intelligent tools that link emails to Salesforce and the highly used Availability module keep me in touch as frequently as I want to be with the office.
I am no longer tied to my laptop to get things done and I don’t have to duplicate actions between Outlook and Salesforce. One press of the relate to contact or other object and I’m done, next time I go into my Salesforce the information is already linked and ready for next steps.
Would hate it if I had to go back to standard outlook on a daily basis.
my default mobile app for mail
I’m really enjoying Salesforce Inbox for my work email, especially the ability to automatically record emails in Salesforce, track opens, share calendar availability, and use shortcuts for common responses. It helps me keep my work emails separate from my personal accounts. Finally, it helps me keep on top of my business by making it easy to see what opportunities I have worked recently.
It’s easy to use and intuitive. I especially like sharing time slots of my availability to clients and prospects where they simply choose a time and it populated both of our calendars. Even better I can track their activity related to my email. Did they read it? Did they click on any links? If they did not read it I get a notification they didn’t and can follow up. I’d highly recommend this.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.