Salesforce Inbox brings email, calendar, and the world’s #1 CRM together in one app. Powered by Einstein, Inbox uses artificial intelligence to help sales reps sell smarter. The app provides focused context for today’s events and recommends follow-up actions so important opportunities never slip through the cracks. It automates time-consuming administrative tasks to increase sales productivity and let sales reps focus on what they do best - closing the deal. Arming users with seamless access to key insights and powerful Salesforce data, critical customer conversations are more meaningful and productive than ever before.

Inbox is compatible with Sales Cloud, Service Cloud, and Lightning Platform.

What’s New

Version 8.6.7

We fixed the following bugs:

- For orgs with Microsoft Intune enabled, the app would reprompt for Intune credentials when the app was closed and re-opened.
- In some cases, clicking an email tracking receipt in the Feed wouldn’t open the original email message.

Feedback, questions, or app ideas? Let us know at

Ratings and Reviews

4.6 out of 5
441 Ratings

441 Ratings

Parent#2 ,

My go to daily app

Out of all of the applications I use on a daily basis to manage my department (Program Management Office), Salesforce Inbox is by far the most frequently used app. I live by this app to stay in touch with my staff, project managers, vendors and executives. The simple to use layout, intelligent tools that link emails to Salesforce and the highly used Availability module keep me in touch as frequently as I want to be with the office.

I am no longer tied to my laptop to get things done and I don’t have to duplicate actions between Outlook and Salesforce. One press of the relate to contact or other object and I’m done, next time I go into my Salesforce the information is already linked and ready for next steps.

Would hate it if I had to go back to standard outlook on a daily basis.

RNel293 ,

Simply great!

It’s easy to use and intuitive. I especially like sharing time slots of my availability to clients and prospects where they simply choose a time and it populated both of our calendars. Even better I can track their activity related to my email. Did they read it? Did they click on any links? If they did not read it I get a notification they didn’t and can follow up. I’d highly recommend this.

Heariswhatithink ,

Good. Not great.

It works very well and one has a tendency to only discuss issues rather to positives. It does work well and brings a lot valuable tools and connects with salesforce. One issue I have is that it does not filter my emails so I get all this junk mail in the sale inbox as important email. That is a big drawback. I have to review my emails in Microsoft’s email to gmail. When I need to use the services found only in inbox, I go to inbox and have to find the email and then send from there. Big drawback. If salesforce solves that it would be much better. Thanks, Scott

App Privacy

The developer,, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contacts
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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