Salesforce Inbox brings email, calendar, and the world’s #1 CRM together in one app. Powered by Einstein, Inbox uses artificial intelligence to help sales reps sell smarter. The app provides focused context for today’s events and recommends follow-up actions so important opportunities never slip through the cracks. It automates time-consuming administrative tasks to increase sales productivity and let sales reps focus on what they do best - closing the deal. Arming users with seamless access to key insights and powerful Salesforce data, critical customer conversations are more meaningful and productive than ever before.
Inbox is compatible with Sales Cloud, Service Cloud, and Lightning Platform.
We fixed the following bugs:
- In some cases, an email tracking receipt wouldn’t open from the Feed.
- When Einstein Activity Capture is on but email capture and event sync is turned off, you couldn’t manually log an email or calendar event from the app.
- The Log Call prompt wasn’t showing after ending a call that was initiated from a contact shown in search results.
Feedback or questions? Let us know at firstname.lastname@example.org.
Ratings and Reviews
My go to daily app
Out of all of the applications I use on a daily basis to manage my department (Program Management Office), Salesforce Inbox is by far the most frequently used app. I live by this app to stay in touch with my staff, project managers, vendors and executives. The simple to use layout, intelligent tools that link emails to Salesforce and the highly used Availability module keep me in touch as frequently as I want to be with the office.
I am no longer tied to my laptop to get things done and I don’t have to duplicate actions between Outlook and Salesforce. One press of the relate to contact or other object and I’m done, next time I go into my Salesforce the information is already linked and ready for next steps.
Would hate it if I had to go back to standard outlook on a daily basis.
Intelligent Email Seamless Salesforce Integration
Salesforce Inbox saves me hours every week and helps me work smarter. The "Insert Availability" feature is worth its weight in gold as are things like Read Receipts, Scheduled Sending, Smart Tasks, and of course, the best way to relate emails to multiple Salesforce records, contacts etc. New features keep rolling out and it keeps getting smarter, more intuitive and fun. Version 7 with the updated look and feel is even better.
Good. Not great.
It works very well and one has a tendency to only discuss issues rather to positives. It does work well and brings a lot valuable tools and connects with salesforce. One issue I have is that it does not filter my emails so I get all this junk mail in the sale inbox as important email. That is a big drawback. I have to review my emails in Microsoft’s email to gmail. When I need to use the services found only in inbox, I go to inbox and have to find the email and then send from there. Big drawback. If salesforce solves that it would be much better. Thanks, Scott
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- 120.1 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Age Rating
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