Sam's Club 17+

We switched to Costco about 10 years ago and have not regretted it until recently. We decided to get a basic membership to Sam’s club again just to see if it will fill the void missing at our Costco. We didn’t even get through half the store when we made our decision. Costco has stopped selling (not even offering an alternative) to so many items that we found at Sam’s. We found the exact garlic bread brand and more options with ice cream. We also found it had a good wine selection and baking items. We went in with a plan to only pick up 5 items and walked away with a cart full. I’m sure that’s not a surprise to most. We are looking forward to using this app for the scan and shop feature because that is amazing! After not allowing Apple Pay, etc at the stores this one shocks me. I had been thinking that Costco was advancing more quickly with technology, but that has not been the case at all. I also really appreciated the final check at the exit. It seems so much more secure for the store to just scan the receipt and then a few of the small items. I’m very optimistic about switching so far.

I am a visually impaired person who relies on voiceover to navigate my screen on the iPhone. While I really love Sams club, I do not like this app at all. It is very frustrating due to all of the scrolling advertisements, carousel promotions and so forth on the app as well as the website. This makes it very difficult for voiceover users when the screen is constantly changing. Thus, one is thrown back to the top of the screen in the middle of their browser. Also, it appears to be rather resource intensive as every time I attempt to use this app and then browsing the various categories unsuccessfully, the phone becomes rather warm which indicates to me that this app is quite heavy on the resources. I suspect this is due to the constant scrolling screen Which is automatically refreshing. The only way to really be able to use this app for us is to know what item it is we want by searching for it. However, it would be nice to be able to browse the categories successfully. Hoping that the developers will do something about this as there are a lot of visually impaired people who shop and rely on the apps such as these to get their groceries and merchandise delivered to their homes. This is an excusable considering there is plenty of resources out there for app developers on making their products accessible and making their app all inclusive to everyone. Again, the accessibility issue is with the app as well as the website.

I requested assistance from the Corporate Office and technical department of Sam’s Club. I did not receive any support whatsoever. I poked around my account today and found my old phone number was showing as well as an expired visa card; the one I’ve been using for my purchases. They both needed to be updated. That’s all that needed to be fixed. For the past week, I’ve been unable to place my order simply because of those items needed to be updated on my account. No one helped me fix it; I was unaware that it needed to be fixed. This is a shameful, disgraceful situation for the hellish ways I was treated, which caused me anger, deep grief and frustration for my not being able to place my order… All because of simple fixes that could’ve been done within two minutes, but no one from Sam’s Club cared to delve even into the obvious on my account, to fix the problem. I am still waiting for a substantial compensation from Sam’s Club, Corporate Office, for all that Sam’s Club put me through. The $20 gift card was sent to me by Michael Hiett, to find out if my payment would take using it, along with my credit card. After I made those simple changes on my account today, my credit card and the gift card took. Again, I am still waiting for the substantial compensation from Sam’s Club for all the horrible things that Sam’s Club unnecessarily put me through, which was absolutely no way to treat any customer… Ever!