Samsung Galaxy Buds +4

Nice one Samsung

So I have all my music on my iPod touch right and I try to use the app and it keeps on insisting that it is not compatible with the iPod touch. To their credit it is a 6th gen iPod with some bad specs which doesn’t make any sense to why it wouldn’t be compatible but alright. So I try it out on my iPad where I get most of my work done and nothing. Still not compatible. There is absolutely no excuse for this it is running the latest version of iPad OS and has great specs. I think Samsung believes that everyone has their music on an iPhone, which is true for most people but some people just like to have a device for only music listening like the iPod, or the people trying to work during a pandemic like this one with an iPad. There is no excuse for this non compatibility and if there is a technical issue as to why this is the case please tell me Samsung. Thank you.

**Edit**
I am using a iPad Air 2 which according to Samsung’s reply to this review is not supported. I am using the Buds+. They still work with the device but not having the app is an inconvenience. I am still confused as to why the compatibility is only for these devices, my idea is that Samsung develops for each individual device which I have never seen before. I have to give them some props to trying to make this in the first place instead of only having Bluetooth or worse yet having it locked to one device. I am still curious if this is a technical issue or a software issue with the compatibility.

Resposta do desenvolvedor ,

Hello again! Thanks for clarifying your iPad model and we are really sorry for the inconvenience. The minimum requirement for a Galaxy Buds App to work in iOS is satisfied by iPad Air 3rd Generation or later models with iOS 10 and later versions. The Galaxy Buds App is not compatible with older models. We would love to support all our users but this is unfortunately a hardware compatibility limitation which cannot be addressed by a software update.

My Galaxy Buds Live can’t update to latest software version!

I have my blue Galaxy Buds Live for 3?years now. The first year everything worked fine you updated the App regularly and updates on my Galaxy Buds live was twice a year up until last year when you Samsung haven’t updated your iOS App in a long time. Now I cannot even update my Galaxy Buds Live to the latest update. I did all the required steps I put the ibuds Live in charging case waited til at least 50% charged than opened the case than I opened the App to start the software update of the buds live then a window pops up connection error a connection to the server could not be established please Check your wireless connection! I checked my wireless connection and tried several time to update the software of my Galaxy Buds live, it always showed the same message connection error! The buds cannot connect to the server! There must be something wrong at your end Samsung cause my WiFi/W-LAN connection is working
properly without any problems. Perhaps you should update your Galaxy Buds App for iOS more often. I witnessed that you haven’t updated the App on a very very long time!

Resposta do desenvolvedor ,

Hi there! So far, the Galaxy Buds app in iOS supports only two models, the Buds+ and Buds Live. We'll let you know if there's any update on the matter. Thank you for your query.

Two Years Since Last App Update

It has been over two years since the last update to this app. New products have been rolled out since this last update. Buds 2 Pro’s provide superior sound performance across the industry and are used across many platforms. However, for the customer to take advantage of Buds 2 Pro superior performance it is imperative the customer has access to the controls for and information provided by the Buds 2 Pro product.

I think I can speak for many, if not all, customers who have voiced their frustration in these comments that an update of this IOS app is overdue and very much needed. Buds 2 Pro customers should be afforded the opportunity to experience the full range of Buds 2 Pro performance as those customers on the Samsung Galaxy platform.

I am writing today not to moan and complain but to offer you a solution. I am retired and have nothing but free time on my hands. I would be happy to update your app so that your IOS customers, and I fall into that category, can experience the full range of the Buds 2 Pro performance they expected when they purchased your product. Yes, all of this would be done under the appropriate NDA’s for for software development. Think of it as a crowd sourced app update for the benefit of all. I offer my services, what say you?