My Energy Center 4+

This app USED to be slightly useful

But everything that was useful about this app has been ripped out of the app by the roots.

Even the company website has become practically worthless, there used to be a chat function and that is gone. There used to be energy saving features and energy monitoring features and that is completely gone now.

I used to be able to contact somebody on the telephone within 15 minutes and now it takes about six hours and they shuffle you around between departments. We were promised a big update where everything would be improved and nothing has been improved, the website has been reduced to barely manageable, and the app, everything useful about the app is gone.

It is also much more difficult to look at your usage history on a daily basis. It used to show you your monthly usage history on one line now you have to flip back-and-forth. It seems to me that they went back to an old app template after they just recently improved it about a year ago, and now everything is back to worthless like it used to be, just like this company is. They have absolutely no consideration for people who are on fixed incomes, level pay plans are a joke and this new time of use plan, that’s totally worthless

Phản Hồi Từ Nhà Phát Triển ,

XweAponX- Thank you for your feedback. Viewing the Daily Usage History for a month definitely sounds useful. We'll keep that in mind as we work to continuously improve the app experience.

This app could not BE more frustrating!

First off, this app will not show the entire page so you have to scroll back and forth to enter your information. The process to pay by credit card is lengthy and frustrating— the account number and billing amount have to be entered and if you don’t take note of those things before signing in, you have to go back to your account and then you can’t log back in because there is an “open session” —- AND there is no discernible way to get BACK to the open session to complete it. So you just have to wait for the open session to terminate itself. Tonight I was asked to accept the terms,etc. After scrolling to the seemingly interminable end of the legalities, there was NOTHING to click on to show I approved. Or at least nothing I could see because, again, only half the page shows even on the expanded view and there is no way to scroll over to see the other half! Unless I approved the terms, I couldn’t pay my bill! The fact that I have to pay an additional fee of $1.50 to use this abomination is especially galling. This app has not been updated or improved upon in at least the past year— perhaps not enough people have taken the time to complain. But after trying SIX TIMES to pay my bill tonight, and still coming up empty — I’ve HAD IT. Fix this thing, already! If I could have given less stars than one, believe me, I would have.

Not great

*Update* The new MyEnergyCenter app does not appear in the iPhone settings list, so there's no way to turn on/off permissions, such as location. Attempts to change settings within the app simply open the main settings window because the app "can't find" the specific settings page for the app.

(1) There should be a way to set up autopay from a credit card. Most companies have this. With SDGE, they make you go through Bill Matrix and reenter all of your information each month, plus pay a "convenience" fee. (2) The CCA notice that shows at the top of the main screen every single time you open the app or go back to the main screen, even if it was dismissed already, should either be moved to a different place, or stay closed once dismissed. (3) Stop forcing updates every few days. Most apps allow, but don't force, updates. Updating is good but not when the user is forced to update nearly every single time they open the app. (4) Although nothing to do with the app itself, SDGE delivery rates are OUTRAGEOUS. Also, electricity should not be subject to local taxes and customers should not have to pay "public purpose" fees (aka welfare) to subsidize other customers already getting welfare from the government! That's ridiculous!

Phản Hồi Từ Nhà Phát Triển ,

Hi, We're sorry you experienced issues with the app, and we'd like to help. Please provide your contact information, operating system version, and device type in an email to CCCAdvisors@sdge.com (with "app feedback" in the subject line).