San Diego Gas and Electric‪®‬ 4+

Manage your energy use

Smart Energy Systems LLC

Designed for iPhone

    • 4.8 • 24.5K Ratings
    • Free

iPhone Screenshots

Description

SDG&E is dedicated to helping our customers find easier and better ways to access their accounts, no matter where they are. Our new features and navigation deliver a seamless experience to help you stay in control of your energy use and costs. It’s a snap to manage your account securely – anywhere, anytime.

What’s New

Version 5.14

This update includes bug fixes and a few small performance improvements.

Ratings and Reviews

4.8 out of 5
24.5K Ratings

24.5K Ratings

XweAponX ,

This app USED to be slightly useful

But everything that was useful about this app has been ripped out of the app by the roots.

Even the company website has become practically worthless, there used to be a chat function and that is gone. There used to be energy saving features and energy monitoring features and that is completely gone now.

I used to be able to contact somebody on the telephone within 15 minutes and now it takes about six hours and they shuffle you around between departments. We were promised a big update where everything would be improved and nothing has been improved, the website has been reduced to barely manageable, and the app, everything useful about the app is gone.

It is also much more difficult to look at your usage history on a daily basis. It used to show you your monthly usage history on one line now you have to flip back-and-forth. It seems to me that they went back to an old app template after they just recently improved it about a year ago, and now everything is back to worthless like it used to be, just like this company is. They have absolutely no consideration for people who are on fixed incomes, level pay plans are a joke and this new time of use plan, that’s totally worthless

Developer Response ,

XweAponX- Thank you for your feedback. Viewing the Daily Usage History for a month definitely sounds useful. We'll keep that in mind as we work to continuously improve the app experience.

Sue Ess ,

This app could not BE more frustrating!

First off, this app will not show the entire page so you have to scroll back and forth to enter your information. The process to pay by credit card is lengthy and frustrating— the account number and billing amount have to be entered and if you don’t take note of those things before signing in, you have to go back to your account and then you can’t log back in because there is an “open session” —- AND there is no discernible way to get BACK to the open session to complete it. So you just have to wait for the open session to terminate itself. Tonight I was asked to accept the terms,etc. After scrolling to the seemingly interminable end of the legalities, there was NOTHING to click on to show I approved. Or at least nothing I could see because, again, only half the page shows even on the expanded view and there is no way to scroll over to see the other half! Unless I approved the terms, I couldn’t pay my bill! The fact that I have to pay an additional fee of $1.50 to use this abomination is especially galling. This app has not been updated or improved upon in at least the past year— perhaps not enough people have taken the time to complain. But after trying SIX TIMES to pay my bill tonight, and still coming up empty — I’ve HAD IT. Fix this thing, already! If I could have given less stars than one, believe me, I would have.

Tri-King ,

Worst programming ever!!!

This application is in need of an update already. Just downloaded this app and from the start isn’t allowing me to sign in to my account. I’ve been locked out and told to reset my account.
I reset my password, and log in on the internet site with no problem. Then return to this poorly written app, resign in with known credentials it just had me reset and then tells me your account is locked and a password reset must be performed.
So much for easy. This wasted so much time and it’s suppose to be easier... give me a break.

Don’t waste your time with their app, just use safari or web browser. This app is a joke.

Developer Response ,

Hi Tri-King– We're sorry you had trouble logging into the new mobile app. We’d like to better understand the steps you took, so we can help. Could you reach out to us at sdgecommunications@sdge.com and provide your contact info, so our team can investigate? We’re committed to resolving this for you ASAP. Thank you!

App Privacy

The developer, Smart Energy Systems LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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